1.   Do you ship shoes to my country ?

      Yes , we ship shoes worldwide in most cases . Please feel free to bid our items first and we will send invoice to you very soon . 

       If you are unsure , please email us and we will reply to you as soon as possible .

       For Italian Buyers , please Pay attention . We are willing to ship to Italy but The Italian Customs brought a lot of trouble to us now .

       We will only mark shoes as merchant and declare real value when we ship to Italy . That means The customs might charge you

       tax . Sorry for any inconvenience .

2.   I like your shoes , however do you have my Size ?

       Please go to our EBay Stores . Copy & paste the item title / Product Name  in store Search Column and then you should be able to find your Size .   

3.  Is your merchandise authentic ? Where do you get your shoes ?

       * ID4SHOES has an excellent reputation for selling name-Brand Shoes from 2000 on Ebay and a lot of Sneaker Websites .

       * We got shoes from Authorized Dealers in Taiwan / Hong Kong / Japan / U.S.A. .

       * No Factory Variants and No Fakes ! All shoes we sell are 100% authentic Guaranteed .

4.   Are the shoes in the photo the actual one for sell ?

       If shoes condition is New / with original Box , we use one photo to present all .

       Under some circumstances , ID4SHOES will lace shoes with extra strings , Of course , official shoes string still comes with it .

       If shoes are display / with defects , we will show buyers the actual pictures . 

5.   I like your store , can you update me if New Shoes arrive ?

      Yes, it's our pleasure to update news to you , please add ID4SHOES as your favorite EBay sellers .

      We will send you an email per 2 week automatically . 

6.   Do you combine shipping charges on Multiple purchases ?

      Yes, we offer discounts on shipping if you buy Multiple Pairs from us  .

     * Free insurance and tracking are included with all shipments .

     * Customers are responsible for Customs Taxes and duties where applicable .

     * If you do not agree with the shipping Policy , please Do not Bid it .

7.   How to get Combined Shipping Cost discount ?

    If You are going to buy Multiple items from us , would like to receive combined shipping discount ,

       Please Purchase all of the items you interested in together . After you win all of them , we will send you new , combined shipping cost invoice .

8.   Can you ship my orders using cheaper shipping method ?

       To ensure customers can get shoes fast , we only ship by Postal EMS Service .

       EMS is Fast , Safe , and insurance is included in the shipping cost .

       Sorry that we can not use any other way to ship shoes unless EMS is not available to your country .

9.   When will my order ship to me ?

       Most Order ship within 24 ~ 72 hours after payment is received ( We ship shoes on Monday to Friday ). 

       After we ship your order , we will send you  a shipping confirmation emails  which includes your package tracking Number and a link to track your package .

       We will also add tracking No to your payment details in Paypal and you can find it easily .

10.   Where can I track my order ?

         The Main Site ----  Taiwan EMS in English

         The Other Site ---- Depends on where the package ship to .  Click the Country and you will get local sites to track your package .

                U.S.A.  / Canada

                France / Germany / Czech / Italy / Norway / Denmark / Bulgaria / Russia

                Sweden / Switzerland / Spain / Finland / Portugal / Slovakia / UK / Ireland

                Australia / New Zealand  

                Japan / Korea / Thailand /  Hong Kong / Singapore

11.   Package was attempt to deliver to me but failed ,  or it is said the address is incorrect or can't not be found , what can I do ?

         Please contact your local post office as soon as possible , give them the tracking No , They can help you in the first time .

         You can also write to us and we will check it with TW post office too .

         When you write to us at Liaotoby@hotmail.com , include your EBay ID , Item Number and Tracking No. , once we read it and we will fix it for

         You as soon as possible .

12.   I Entered the wrong shipping address , can you change it ?

     We will try our best to accommodate address corrections . Our shipping is fast , We can not guarantee that address correction can be made .

         If we are unable to make it , Please contact the courier ( in most cases, it's your local post office ) to make the address correction when it arrive your country .

         Just offer them the tracking No. to them and they should be able to help you instantly and directly . 

13.   My Package is hold by Customs few days , What is going to be happened and what should I do ?

         Some countries' Customs is very strict and they will tax you if you import goods overseas , Like Canada , France , Germany , Sweden . Thailand . Italy .

         In most case , they will hold your package first to see if it is dutiable . ID4SHOES will do something to lower the risk for customers .  

         However , if the Customs still tax the package , as description , Buyers are responsible for it . Wish buyers can understand , ID4SHOES did every

         thing possible for customers already . 

14.   How Long can I wait to pay for my item ?

         From the moment an auction ends or Buy it Now is completed , You have exactly 7 days to complete payment . On the 8th day , We will cancel

         the transaction , repost the item file with eBay for a refund of Final Value Fees that we incurred on the sales .

15.   Can you leave feedback to me ?

         Yes , we leave positive feedbacks for all of our customers who pay us on time and leave us positive feedback.

         As soon as we receive your feedback , our system will automatically leave feedbacks to you in minutes .

16.   What is your Return Policy ?

         All sales are final !   

         We accept return for Defective or Incorrect item ONLY .  Shoes must be returned unworn in original packing .

         We will refund payment and return shipping fees once we receive the item .

17.   I receive wrong item , what do I do ?

         ID4SHOES strives to keep our customers satisfied but sometimes we do mistake .

         We are sorry that you received the wrong item and we will fix it as fast as possible .

         Please email us to Liaotoby@hotmail.com and include your EBay ID and Item Number ,  and

         We will give you information to return the shoes . We will pay the return shipping fees , Sorry for the inconvenience .

18.   I received the shoes , but it runs small or big , what can I do ?

         If the size runs small , you can contact us and ask if we still have bigger size in stock .

         If Yes , we can offer exchange service .  However . all shipping charges are customer's responsibility.

         If No , we accept return . Customers need to ship shoes to us first . once we receive the shoes and inspect they are in unworn condition ,

         you will receive a full refund less shipping charge to your Paypal account .

         If the size runs big  , we have an suggestion for you .

         Actually you can put an extra insole into shoes . In this way , it might fit and more comfortable . 

         If you don't want to take our suggestion , Yes , you can return it to us , just same as above mentioned .