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Store policies
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Welcome to Our Policies Page
Thank you for taking the time to review our policies. Please let us know if you have any suggestions.
Buyer Instructions and FAQ's
- Shipping:
- **** Buy more and Save on shipping! ****
We combine shipping!! Have a look at our store and let us know when you are finished shopping.
**** Buy more and Save on shipping! ****
- Please note, that for combined shipping, the item with the highest shipping cost is used as the base shipping price. We will accommodate all combined item purchases and strive to get you the cheapest shipping possible on items purchased within ten days of the first purchase. Please email us if you have any questions or concerns.
- If you are purchasing several items from us, please be sure to request your correct shipping total from us BEFORE you pay. Incorrect shipping calculations could end up costing you more money in the long run (please see below)
- If you want to estimate your shipping for yourself, we can offer a few suggestions as to how we calculate our combined shipping:
- For most of our scrapbook items, base shipping is based upon the most expensive item.
[which will usually be either $2.00 or $2.25 for US and $1.50 or $1.75 for Canada] - Then for each additional item, we charge an extra $0.25.
[this rule can be applied for items that fall within the same shipping category as mentioned above] - Exceptions to this policy extend to additional purchases of Scrapbook paper and/or Ribbon.
In those instances the extra charge is usually only $0.10 per additional page or yard of the SAME type. When you switch to a different type of paper or ribbon, the fee is $0.25.
- Buyer pays for all (actual) shipping and handling. We use Canada Post for shipping unless buyer desires another method.
[Let us know if you would like faster - AIR - shipping.]
- We ship within 72 hours of receiving payment. Please allow at least 7-10 business days for items to arrive. We will be happy to address any concerns after this time has elapsed.
- Payment:
- PayPal and International Money Orders are happily accepted.
- If a money order is received that is non-negotiable in Canada, the Incorrect Shipping and Handling Payment Policy below will apply. We will also send your invalid payment back to you in your shipment.
- We cannot accept PayPal payments of less than $5.00 - sorry!
If your purchase is less, please consider visiting our store to purchase additional items.
- Return Policy: Full refund available on unopened items. Shipping costs and a $1.00 processing fee are witheld from refund.
- Insurance (optional): $1.00
[If insurance is not selected we cannot be held responsible for lost mail or damaged goods - sorry!]
- All prices quoted above are in US funds.
- Canadian and BC residents must pay applicable taxes.
- Feedback:
- If there is a problem with your item, please email us before leaving feedback. We are always willing to compromise a solution to any problem that may arise.
Incorrect Shipping and Handling Payment Policy:
- Incorrect shipping and handling payments will be sent an email indicating this incorrect payment.
- If no response or correct payment is received within one week, we will send the package COD (cash on delivery) to compensate for the mis-payment.
- The email we send out indicates to the buyer to make another (correct) payment. When the correct payment has been received, we will refund the original payment and send your item within 72 hours.
Bid with confidence, I am an ebay employee:
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