Q: Why does my drive not show
up under “My Computer”?
A: Be sure to go to disk
management (PC) or Disk Utilities(Mac) and partition/format your drive.
Q: My drive shows up as 8GB,
how do I fix that?
A: Be sure to reset the
enclosure if you ever change anything or are installing for the first time.
Follow the steps below for resetting instructions: (Important, be sure to follow
each step word for word)
Q: How do
you reset the enclosure?
A: In order to reset the
enclosure please follow the following steps:
Before plugging in
the USB cable and Before powering on the device
Hold down the reset button
While the reset button is
held down, Power on the device
Keep the reset button down
for 10 seconds
Plug in the USB cable
From there, you may have to
format and partition the drive through disk management / disk utilities
Q: I installed my drives
into the enclosure and I am on Raid 1 (protect). Only one drive shows up, how
come the other does not show up?
A: Under Raid 1 (Protect),
the enclosure actually copies any file you copy onto the first drive to the
other drive at the same time. Because this is essentially a mirror of one drive,
the other drive will not show up.
Q: Under Raid 1
(protect), How will I know if my files are indeed getting copied onto the other
A: The only way to
physically check if the files are being copied is to remove the drive and check
the drive individually.
Q: How do you install hard
drives into the enclosure?