We have a dedicated customer service team that replies to all customer questions. Satisfied customers are our highest priority.
You can contact IMA these ways-
Message us on eBay.
Email us customerservice [at] ima-usa.com
Call us 908-903-1200 between the hours of 8:30 am & 5 pm (EST), Monday-Friday.
Please note that we will strive to answer all questions or concerns as soon as possible however it may take up to 48 hours (not including Saturday, Sunday or holidays) for us to reply.
If you are contacting us regarding a return or an exchange please review our return policy in either the item listing or the IMA eBay store first.
Once customers have received items we ask that feedback be left to confirm delivery. We aim for 5-star service so please leave us feedback via eBay. We automatically give feedback once your opinion has been received. Customer satisfaction is our top priority, so if you have any problems or questions regarding transactions, we ask that contact is made with us before leaving any type of feedback. This will give us the opportunity to reasonably rectify any issues as quickly as possible.
Negative feedback is something we strive to avoid. We are always willing to work things out but if we don't know about issues, we cannot resolve them. PLEASE DO NOT LEAVE NAGATIVE FEEDBACK UNTIL YOU CONTACT US AND WE HAVE RESPONDED. NEGATIVE FEEDBACK SHOULD BE A VERY LAST RESORT.