We understand that buying jewelry on the Internet can be stressful and that is why we offer a 14 days satisfaction. Bid with absolute confidence; our goal is to make you happy so if for any reason, You are not completely thrilled with your new jewelry and decide to return it, You may return the item within 14 days! (postmarked by the 14th day from delivery to you) insured for the full amount of the purchase price. The item must be returned to us in the same condition as send to you.
Please note: All custom orders must be prepaid. Rings with custom sizes, bracelets, necklaces and other items which we adjusted or manufactured to your specification are absolutely no returnable and not refundable.
There is a 5% fee for item purchased directly on phone and paid by credit card in case of return.
The purchaser is responsible for both way shipping cost for any reason.
We do accept exchanges on most of our jewelry. All documents must accompany the item purchased.
We are confident that you will be absolutely thrilled with your jewelry but if you decide for any reason that it is not right for you, you will still be able to exchange it with no restocking fee.
Descriptions of quality are inherently subjective, and verbal descriptions are inherently limited in providing an exact idea of visual qualities. So disagreements with quality descriptions can occur. The quality descriptions we provide, are to the best of our certified gemologists ability, and are her honest opinions. Appraisals can vary from one certified gemologist to another, It is a proven fact that EGL, IGA, and GIA labs (the three most respected gemological labs) will ALL vary in their greading and appraisal values on the exact same diamond! Thus, sometimes when a customer goes to his local jeweler for an opinion on the purchase, from time to time, there are occurrences when the jeweler may seek to discredit the purchase.
Why? It's quite simple;
THE JEWELER IS IN BUSINESS TO SELL HIS OR HER PRODUCTS!
THIS IS ESPECIALLY TRUE IF THE JEWELER SUSPECTS YOUR DIAMOND WAS PURCHASED ON-LINE!!