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Store Policy
- We accept most methods of payment such as Visa/MC/Amex, e-check, personal check, money order, bank check and most preferred PayPal. If you pay by regular check, e-check or money order we hold your item for 10 days from the time we deposit your check not when it clears your bank.
- We have an unconditional, no questions asked 30-day money back guarantee. Should you not be satisfied with your merchandise for any reason, you may return it within 30 days after receipt and receive a refund. We offer 100% satisfaction guaranteed on all our sales. If you have any questions call us at 1877-642-2014 anytime between the hours of 9:30 a.m. to 6 p.m. EST, Monday through Friday.
- Under no circumstances are shipping fees refundable. All items shipped are insured. If a loss or damage claim has been made it can take between 30 to 60 days to process. This is the time period required for the claim. If the claim is approved, the funds will be forwarded to you within 24 hours.
International customers are responsible for all import tariffs and duties.
- We pride ourselves to have strict quality control standards thus eliminating any potential errors by double checking all products. Any potential error would be discovered in the quality control process. However, gemstone weights may vary + or – 0.05 points. Where gemstone weights are determined by measuring stones already set in jewelry, they are approximate and not guaranteed.
- We disclose gemstone treatments as required by Federal Trade Commission regulations, and Canadian equivalent.
- Photos have been enlarged to show detail. With regard to colored gemstones, the actual color may vary depending on the resolution and quality of screen you are using as well as your screen and browser settings. We take great care to represent the color of a gem accurately. Several factors come into play such as lighting, mounting of a gem, and light dispersion in photographs of a natural colored gem. Some gemstones will look lighter or darker than in a photograph.
- Retail replacement value represents estimate of the item’s approximate retail value and do not constitute an offer or endorsement to buy or sell the item at that price. The actual retail selling price of an item or similar quality items may vary substantially from this estimate.
- Failure to use feedback responsibly can lead to legal or other consequences. We take feedback seriously and it is very important to us to maintain a good feedback as we try our best to make your buying experience on internet as pleasant as possible. Please contact us before leaving neutral or negative feedback to give us the opportunity to address any problem you may have. We will be pleased to reciprocate.
- We do not accept a verbal appraisal from a Jeweler. It must be a written appraisal by a Certified Gemologist for consideration of a refund if it is believed an item is not described correctly.
- Do not solely rely on the picture of a gem in your purchase decision. Please read the description as well. We believe in full disclosure and are a Member of The American Gem Trade Association as well as International Colored Gemstones Association. When an appraisal is offered with the item, it is a third party appraisal independent of JBN Gems Inc. by a Certified Graduate Gemologist.
- Any disputes you may have in connection with the listing description or related transactions will be mediated through Square Trade and governed by the laws of the city of Toronto.
- PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS OF CONCERNS, WE ASSURE YOU OUR CUSTOMER SERVICE REPRESENATIVES WILL HELP YOU RESOLVE ANY ISSUE WITHIN 24 HOURS.
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