For each checkout quantity 1, you will receive a pair (two) bulbs.

Back to Top

If you want to order for more than one item, please email us at i_JDM_TOY@xenontorch.com with Subject: combine shipping, we will quote you the total with the combined discount shipping and handling and setup the listing for you. Make sure to let us know your mailing address.

Back to Top

Since we carry all listing products in stock, so we always ship out the order within the same or next business. For US customers, the shipping time is 2 to 5 business days; For Canadian customers, the shipping time is around 5 to 8 days (excluding the custom clearance time); For other International customers, the shipping time is around 6 to 14 days (excluding the custom clearance time)

Back to Top

After we ship out the order, you will receive the notification emails from both eBay and Paypal regarding the tracking number. Since we mostly use US Postal Service for shipping, you can visit at www.usps.com to monitor the shipment.

Back to Top

For most International shipments, the package will get scanned by our local post office once received and will be directly shipped out to the destination country. The tracking information will not be updated until it clears out from the destination country custom and arrives the destination country post office. Therefore during this time, there is no tracking updates.

Back to Top

First of all, we would like to apologize for the lost and damage. All lost and damage package will be covered by the insurance if purchased. Therefore, we highly recommend all customers to purchase the insurance during checkout. Once the lost and damage is claimed (usually within 1 to 2 business days), we will re-send the package immediately with no additional cost.

Back to Top

If you want to exchange, please email us from the eBay question form and we are more than happy to exchange for you with no additional cost in most circumstances. However, it is customer's responsibility to pay for the returning postage.

Back to Top

Customer service is our No.1 Priority so within the first 7 days after you receive the package, no matter what reason, you can always send it back for a full refund with no question asked. If it has passed 7 days, we will charge 15% restocking fees. The shipping cost is non-refundable unless it is our fault that we sent the wrong item or the item won't fit.

Back to Top

We are very very sorry about this and please don't leave us negative feedback, we will do what we can to make you happy again. Please email us at i_JDM_TOY@xenontorch.com for issue resolution.

Back to Top

Our return address is

MotoringMax
Return & Exchange
P.O BOX 38
Rosemead, CA 91770
USA

When you send back the item for exchange or return, please make sure to include a copy of the our last conversation email so we can fast process the exchange or return.

Back to Top

We carry Xenon White, Ultra Blue, Brilliant Red and Emerald Green LED bulbs in stock, you can choose whichever color you want.

However, for license plate lights, parking city lights, and sidemarkers lights, we recommend Xenon White (legal color); for tail lights, brake lights, corner lights, we recommend Brilliant Red/Amber color (legal color)

Back to Top

Please email us at i_JDM_TOY@xenontorch.com after the checkout to request a color change, please make sure to include your eBay ID and auction number. If the color you requested is available, we will exchange the order for you; if the color you requested is not available, we will email to let you know.

Back to Top

To ensure the best quality, we use LEDs made by CREE or Hyundai, so the average life span is 20000 to 50000 working hours.

Back to Top

What will cause the LED bulbs to burn out?

There are many reasons will cause the LED bulbs to burn out, such as a sudden surge of higher voltage; the surrounding temperature is too hot or too cold; the humidity is too high; the connection is loose, etc.

Back to Top

The LED bulbs have shaper lighting, therefore it will appear brighter than stock tungsten bulbs. However since LED bulb has narrow angle, therefore if looking at the LED bulb from its blind angle, it will somehow look dimmer. Therefore we highly recommend when installing the LED bulb, make sure to point the LED clusters directly to the desire area.

Back to Top

For the same Type LED bulbs, the brightness order is: Xenon White > Emerald Green > Ultra Blue > Brilliant Red

Back to Top

We have listed all our auctions base on Osram Sylvania Lamp Replacement Guide with the vehicle model and made year listed on the title, if you believe you have received the wrong item(s), please email us at at i_JDM_TOY@xenontorch.com to let us know and we will exchange for you or issue the full refund including shipping for your order.

Back to Top

If you need a customized order or a mixed color LED package, please email us at i_JDM_TOY@xenontorch.com and we will setup the listing checkout for you.

Back to Top

Please check on our website at www.ijdmtoy.com/webpage/resources.htm for installation diagrams.

Back to Top

Please try to rotate the bulb 180 degree and plug in again. Since the LED is polar sensitive, it means that of the power terminals are not matching correctly, the LED will not light up. (+ with + and - with -). But if the problem remains, let us know and we will exchange for you.

Back to Top

For some newer European vehicles such as BMW, Mercedes, Audi, Volkswagen, etc, they all have a very smart and sensitive on board computer, OBC. The OBC will notice the LED bulbs because LED bulbs have lower wattage comparing with stock tungsten bulbs. In order to eliminate the flash problem and bypass the OBC error showing on the dashboard, you will need to add resistors.

For more details, please check on our website at Add Resistors For LED License Plate Lights for BMW, Mercedes or Audi

Back to Top

T10 LED bulb has 6 LED clusters, the size is 0.8 inches in length, 0.375 inches in diameter; T15 LED bulb has 9 LED clusters, the size is 1.1 inches in length, 0.5 inches in diameter.

Back to Top

For some vehicles, since the license plate light housing is too small, therefore, only T10 LED bulbs can fit, therefore we send out T10 LED bulbs instead.

Back to Top

D1S/R HID bulbs have igniters integrated to the bulbs, while D2S/R and D4S/R bulbs don't. D4S/R HID bulbs are mercury-free version of D2S/R bulbs, currently are only used for Lexus and Toyota vehicles.

Back to Top

D2C HID bulbs are hybrid version of D2S and D2R HID bulbs. The D2C HID bulbs can fit both D2S and D2R housings.

D2S HID bulbs are used for vehicles with projector headlights such as Audi, BMW, and D2R HID bulbs are used for vehicles with non-projector headlights such as early Lexus and Acura models.

Back to Top

4300K has a yellow white color, 6000K has a ultra white color, 8000K has a brilliant blue color, 10000K has a deep blue color and 12000K has a light purple color.

Please note that higher the kelvin, lower the lighting output.

Back to Top

To ensure the best quality, all our HID bulbs are manufactured in Japan using Bellof made HID burners, the life span is 2000 and up working hours.

Back to Top

Please check on our website at www.ijdmtoy.com/webpage/resources.htm for installation diagrams.

Back to Top

We also carry HID Conversion Kits that will convert non-HID halogen headlight into HID, we can exchange and upgrade for you.

Back to Top