Hello. All email addresses, physical addresses, and the name of the buyer must match correctly with ebay and Paypal or you must have a confirmed shipping address or payment will be refunded. For international orders please be patient as it sometimes takes longer to receive your packages. They must clear customs. No refunds for non-claimed items and no refunds on food. If your shipping total in ebay checkout is not correct, please hit the "request the total" button prior to checkout. Regrettably, due to changes in ebay policy we can no longer refund overpaid shipping after payment is made. We ship Monday through Friday excluding weekends and holidays. Thank you for visiting JOY TO THE WORLD TODAY! HAPPY SHOPPING!