Returns accepted for defective items or materially inaccurate listings only.
"Buyer's Remorse" is not a good reason for return and will not be accepted.
Please double check all descriptions and photos. We strive to be as accurate as possible in our listings in order to minimize any confusion or after sale issues. Please feel free to forward any questions or concerns to us before or after the sale. Our feedback rating is important to us. Please contact us before leaving neutral or negative feedback to give us the opportunity to address any problem you may have. We will be pleased to work on resolving any issues. We believe in full disclosure and accurate descriptions. If an appraisal is desired, please message us and a written insurance appraisal will be provided with purchase.
Photos are of actual items being sold, unless otherwise stated. Please double check the listing for all details and photos. We only list photos of the actual item being sold. Photos may be enlarged and/or enhanced to show detail.
With regard to colored gems, the actual color may vary depending on the resolution and quality of screen you are using as well as your screen and browser settings and other factors. Although we take great care to represent the color of a gem accurately several factors come into play such as lighting, mounting of a gem, and light dispersion in photographs of a natural colored gem. Some stones will look lighter or darker than in a photograph. It is not acceptable to return an item if you believe it looked differently than what was offered.
With regard to diamonds, we do not accept a verbal appraisal from a jeweler. It must be a written appraisal by a Certified Gemologist for consideration of a refund if it is believed an item is not as described. Grading is a subjective science. The grading of a gem must be off by one full grade in order to be considered for return. Example: If a Gemological Report states a diamond is VS1, the grade must be off by one full grade, SI1 or lower, to be considered off grading.
Although we try to be as accurate as possible in our listings, we are not responsible for typographical errors. If in doubt, please inquire before ordering. Your sole remedy for a materially inaccurate listing is a refund of your purchase price, less shipping and handling charges. We will disclose any known gemstone treatments per FTC regulations. Where included in a listing, “List” prices represent estimates of the item’s approximate retail value and do not constitute an offer or endorsement to buy or sell the item at that price or a representation that the item or similar quality items have been bought or sold at that price. The actual retail selling price of an item or similar quality items may vary substantially from this estimate