 |
| Q:Do I have to pay sales tax for this item? |
|
| A:Sales tax is charged ONLY for orders shipped to WA state as that is
where my office is located. |
| Q:My question isn't answered here |
|
| A:If your question is not answered please contact me via toll free phone at 1-877-869-4284 or via email at julia@jsfonline.com. |
| Q:How does my item ship? |
|
| A:The majority of items ship via UPS ground - a few may also ship via FedEx.
The digital scanner will ship via UPS or USPS.
Larger orders may ship via Freight Truck. |
| Q:Do you combine shipping? |
|
| A:Items are individually boxed so cannot be combined in one box however
eBay's calculater should apply a discount with multiple items. |
| Q:How will I know if my item has shipped? |
|
| A:I received my shipping report the day after your item has left the warehouse and will
email you with the tracking number so you will know exactly when it will arrive. Please make
sure your email is updated with current info so you can receive my email. |
| Q:What happens if my item is backordered? |
|
| A:We do our best to ensure products are in stock and ready to ship. However, on occasion
sometimes products are backordered or if going to be discontinued they may sell out before we
can take down the listing. In the rare event that your item is temporarily out of stock you
will be notified and given a choice of waiting or a full refund. |
| Q:Do you accept returns? |
|
| A:Yes, If you decided you just don't want it you can return it within 30 days. You will need to
contact me for a Return authorization number. The item must be returned in original box
with all packing materials. Refunds are processed once the item is received in our warehouse.
Original shipping is not refundable and restocking fee applies. |
| Q:Where does this item ship from? |
|
| A:All of our items ship direct from the manufacture warehouse - most are located in Southern California but we also have warehouses in Illinois and Alabama |
| Q:What is the condition of the item? |
|
| A:All items for sale are New and shipped direct from the factory warehouse to your door. |
| Q:What are the dimension of the item? |
|
| A:All dimensions are shown under the description section of the listing. If you have additional questions please contact me via email or phone 1-877-869-4284 PST |
| Q:Can I pay without using paypal? |
|
| A:Yes, I accept Visa and MasterCard over the phone at 1-877-869-4284PST.
If you wish to pay by other methods please contact me. |
| Q:My Item arrived damaged. What do I do? |
|
| A:It your item arrived with damage please contact us at 1-877-869-4284 or via email right away.
We will send out replacement parts. If the entire item needs replaced, please keep the
original box and packing material so we can have it picked up and replaced. |
| Q:Do your offer discounts with multiple purchases? |
|
| A:Most of the time I will offer a discount with a purchase of 4 or more items.
Call me at 1-877-869-4284 toll free or email with your zip code
for a no obligation custom quote. |
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