JTVonline Shipping, Returns, and FAQs
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Please visit our eBay store, where you'll find loose colored gemstones including: ruby, sapphire, emerald, tanzanite, garnet, topaz, alexandrite, amethyst, pearls, peridot, tourmaline, chrome diopside, and many other beautiful, rare and exotic gemstones in our JTVonline eBay store. We also have a broad assortment of fine jewelry and collectibles, watches, and gemological tools such as loupes, refractometers, dichroscopes, spectroscopes, and more.
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- Watch Us on Live TV!
- Payment Policy
- Our Low Price Promise
- A Note About "Best Offers" and "Buy It Now" (BIN) Pricing
- Shipping Information
- Expedited Shipping
- International Shipping
- Return Policy
- Contact Information
- Product Images
- Pricing, Ordering, and Typographical Errors
- Our Websites
About JTVonline & Jewelry TelevisionSince 1993 our mission at Jewelry Television® has been to open the world of fine jewelry and gemstones to everyone. As the largest retailer of loose gemstones and one of the top 4 electronic jewelry retailers in the United States, we are confident we have the fine jewelry and gemstones you’re searching for! If you have access to a computer, you have access to Jewelry Television® 24 hours a day, seven days a week! Visit our Airing Now page to view all the items in a show, new and featured items, view the turntables, or even watch the live broadcast! Or if you’re in the mood to watch television, our Channel Finder will tell you where you can view us in your area. Please visit our online eBay store, JTVonline. In 2010, GemsTV declared bankruptcy and ceased operations. Many of its assets were acquired by Jewelry Television.
Watch Us On Live TV!
- DirecTV: Channels 71 and 313.
- Dish Network: Channels 86 and 227.
- Verizon: Channel 155.
- Jewelry Television can also be seen on most cable systems, as well as the Live Viewer on the main website.
Please note, we only accept PayPal at our JTVonline eBay store. **Outside of our eBay store**, we offer many different payment options on JTV.com and on our TV Shopping Channel. Take advantage of BillMeLater® , PayPal, or apply for the JTV Preferred Account private label credit card. We also accept Visa, Mastercard, American Express and Discover, as well as debit cards. Please note, we are required by law to collect sales tax for sales to customers in Tennessee (TN) and Colorado (CO).
Low Price Promise Policy
Please see our complete Low Price Promise policy.
A Note About "Best Offers" and "Buy It Now" (BIN) Pricing
JTVonline will accept “Best Offers” on some merchandise. Please understand, all offers are auto-accepted or auto-declined by eBay settings, based on your offer price. No human sees or responds to these offers. If your offer is declined, it simply means that the offer wasn’t high enough to cover our item cost and related expenses. As a reminder, eBay will allow buyers to make a maximum of three (3) offers on an item. If the third offer is declined, eBay will not allow you to make additional offers for 30 days. Additionally, Jewelry Television enjoys buying power that most eBay sellers do not, so we are able to pass our savings on to you. That means that our listed eBay BIN prices on comparable items will usually be less than those of other eBay sellers.
**CHRISTMAS 2012** Plan ahead!! You should expect that UPS Ground Shipping could very likely take an extra day or three this time of year. We make no guarantees from today forward that your purchase will arrive before Christmas if shipped via UPS Ground.
Friday, December 14th, is likely the last day to order with a reasonable expectation that UPS Ground will arrive by 12/25/2012.
Shipping is FREE on UPS Ground orders when the weight is under 1.0 pounds within the continental United States on MOST our fixed-price listings, unless otherwise noted above.
Shipping for auction listings is usually NOT free; unless otherwise noted above.
We always provide tracking numbers in eBay – see your order details for the tracking number.
Click here for the UPS Tracking Site. Click here for
USPS Tracking Site.
Though we usually ship same day or next day, please allow up to three *BUSINESS* days for handling time. Weekends and holidays do not count as business days. UPS and USPS do not pick up on weekends or holidays. Please allow up to ten (10) days total to receive your order if you used our UPS Ground FREE shipping option.
Please note, UPS requires a valid, non-P.O. Box shipping address. PLEASE INCLUDE YOUR STREET ADDRESS IN THE ORDER DETAILS. If you have a PO box listed as a shipping address in your eBay and/or PayPal account, please add a valid street shipping address to your accounts.
We also ask for your phone number to include on the shipping label, for UPS to use in case they have delivery issues.
If you need to inquire about shipping or returns, please contact us via eBay email. Alternatively, you may call us at: (865) 692-2807 (though email will be faster!)
Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post
Office and can take up to three weeks to arrive.
Combined Shipping: On items that are sold with a shipping charge, we do try to combine shipping as much as possible, which saves money for both our customers and ourselves, if each item is paid for on the same date. Unfortunately, we cannot guarantee combined shipping if the orders and payments come in far apart, even on the same day. Orders that are paid for on separate days will probably NOT be combined.
Free Shipping / Free Returns does not apply to international orders. International shipping charges are NON-REFUNDABLE. All items ship from Knoxville, TN, U.S.A.
Please do not ask us to label your order as a gift or to falsify the value of your order for customs purposes. This is illegal.
IMPORTANT NOTE: INTERNATIONAL BUYERS ARE RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS, DUTIES, TAXES, BROKERAGE / DISBURSEMENT FEES, OR TARIFFS IMPOSED BY YOUR COUNTRY. THESE FEES ARE NOT INCLUDED IN YOUR SHIPPING CHARGES. WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT ESTIMATE THEM. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE TO DETERMINE YOUR ESTIMATED FEES.
Canadian customers, please note:
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax).
Most Canadian shipments require a brokerage fee (sometimes called a “disbursement fee” or a “bond fee”) charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The “typical” brokerage fee for UPS Air shipments is $10 (Canadian) for most shipments, but is subject to change based on characteristics of the shipment. If we ship via UPS, we ship using an Air shipment (versus a ground shipment) because the brokerage fees to you are significantly less.
Please be aware that UPS (or Canada Post) will request payment of these charges
at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. For more information on UPS brokerage fees, visit
We always provide tracking numbers in eBay – see your order details for the tracking number.
Though we often ship same day or next day, please allow up to three *BUSINESS* days for
handling time. Weekends and holidays do not count as business days. UPS and USPS do not operate on weekends or holidays.
UPS requires a valid, non-P.O. Box shipping address. PLEASE INCLUDE YOUR STREET ADDRESS IN THE ORDER DETAILS. If you have a PO box listed as a shipping address in your eBay and/or PayPal account, please add a valid street shipping address to your accounts.
We also ask for your phone number to include on the shipping label, for UPS to use in case they have delivery issues. If we don’t have it, please email to us through eBay email.
If you need to inquire about shipping or returns, please contact us via eBay email. Alternatively, you may call us at: (865) 692-2807 (though eBay email will be faster!)
We also offer UPS Next Day Air Saver (on USA / domestic orders only). Orders received by NOON Eastern Time will be picked up by UPS that day and delivered the next business day. Orders received after NOON Eastern Time will be picked up by UPS the next business day. Example: An order that we receive at 10pm EST on 4/22/11 will be processed the morning of 4/23/11, picked up by UPS, and delivered via Next Day Air Saver on 4/24/11 (assuming all are business days). Please note,
UPS requires a valid, non-P.O. Box shipping address. PLEASE INCLUDE YOUR STREET ADDRESS IN THE ORDER DETAILS. If you have a PO box listed as a shipping address in your eBay and/or PayPal account, please add a valid street shipping address to your accounts. We also ask for your phone number to include on the shipping label, for UPS to use in case they have delivery issues.
We at Jewelry Television® want you to be completely satisfied with your purchase. We will accept returns up to 40 days after the order date (not the receipt date) for items purchased from JTVonline. If you are not completely satisfied, just send it back to us in its “as shipped” condition within 40 days of the order date. Refunds will be made back to the original method of payment only. ALL RETURNED ITEMS WILL BE CHECKED BY OUR GEMOLOGIST PRIOR TO ISSUANCE OF A REFUND.
We provide FREE return shipping on most items. Exceptions are:
If your purchase was a NON-AUCTION item, and you are a U.S. customer: Please use the GREEN, PREPAID UPS RETURNS LABEL that was included with your purchase. Not utilizing this label WILL result in a delay in your refund.
- Auction Items;
- Items shipped outside the USA;
- Some very low-priced items (see the product details page).
Please ship returns to: eBay / JTVonline Returns Dept. 190 Hayfield Road Knoxville, TN 37922 (United States).
Though usually much faster, it may take up to 14 business days after our receipt of your return at JTV’s Returns Department for JTV to complete the processing of your return and credit.
Note: Jewelry that has been sized or otherwise altered cannot be returned. We follow standard Book, CD and DVD return policies. Books, CDs and DVDs are nonreturnable if the cellophane is opened. Shipping and handling fees are not part of the purchase price and are NON-refundable.
If you need to contact us for any reason, please email us through the eBay email system. This is the best and fastest way to contact us. Alternatively, you may call JTVonline at: 865-692-2807. Please note this is a voice-mail only phone, but we do check it routinely Monday through Friday. Note: Due to the large volume of questions, our normal response time for email inquiries is 24 to 48 hours. When contacting JTVonline, please provide details directly related to your concern such as PayPal transaction number, the eBay item number, and your telephone number. This will make it easier for us to effectively respond to your request. Headquarters: Jewelry Television® 9600 Parkside Drive, Knoxville, TN (USA) 37922.
Please note, the images we use are representative only. They may or may not be of the exact item that you will receive. Please remember that no two gemstones are exactly the same, so there will always be a bit of variation with each gemstone.
Pricing, Ordering, and Typographical Errors
JTVonline reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on eBay without incurring any obligation to you. Descriptions of, or references to, products or services on eBay do not imply endorsement of that product or service, or constitute a warranty, by JTVonline. The receipt by you of an order confirmation does not constitute JTVonline's acceptance of an order. Prior to JTVonline’s acceptance of an order, verification of information may be required. JTVonline reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from JTVonline, for any reason. JTVonline reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price for any reason, including, without limitation, due to supplier pricing information, typographical error, or any other error, JTVonline shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your payment method charged. If your payment method has already been charged for the purchase and your order is canceled, JTVonline shall promptly issue a credit to your payment method account in the amount of the incorrect price.
In addition to JTVonline on eBay, Jewelry Television operates JTV.com and JTVauctions.com.