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Our Low Price Promise

Buy with confidence! If you purchase an item from JTVonline, and that exact same item appears on JTVonline at a lower price within the next 30 days, we will refund 100% of the difference to you.

This Low Price Promise applies only to purchases made from our JTVonline eBay store. It is our intention to have pricing on eBay be identical or at least very close to our TV shows and our main website, JTV.com. However, please note, JTV.com and our JTV TV shows are under no obligation to match our eBay pricing.

If you purchase an item from JTVonline, and that exact same item appears on JTVonline at a lower price within 30 days of your order date, we will refund the difference to you, using your original payment method. Please note that the 30 day limitation will be strictly enforced. This policy excludes prices found on JTVauctions.com and on competitive websites.

Why we don't match competitor's prices: Most competitive price guarantees require that the items being compared are identical. We do not match competitors' prices on most items because it is impossible to verify that the competitive item is identical; in fact, most natural products like gemstones, will rarely be identical. Similarly, jewelry may be very similar, but not exactly the same. Matching quality is always subjective.  

We will match prices from our Jewelry Television TV shows if, and only if, your email to us is received on the same day the item appeared on television, subject to the list of exclusions below. We will match JTV prices if the lower price is the result of an instant rebate or TV sale, subject to the list of exclusions below. This policy only applies to current, base pricing, not pricing resulting from the use of required discount codes or coupons.

To request your refund, simply send us an email through eBay, with the date of your past purchase, and preferably a link to the website page showing a lower price. Claims must be based on current, verifiable pricing. Historical cannot be verified or honored.

We reserve the right to modify or cancel this Low Price Promise at any time and without notice. Any modification will be effective immediately upon posting of the modified Low Price Promise. We reserve the right not to sell any item below our cost.

Other exclusions:

·         Coupon or discount code-required offers;

·         Scratch-and-dent, pre-owned, clearance, closeout, or out-of-stock items;

·         Purchases made from our auction site or competitive websites;

·         Non-current prices or expired ads;

·         Prices made possible through the use of special financing or loyalty programs;

·         Typographical errors;

·         Firearms and ammunition;

·         Gift with purchase or Buy-One, Get One offers.

·         Purchases for resale or commercial purposes. Guarantee only applies to purchases for personal use.

·         Neither shipping charges nor taxes will be used for comparison purposes; only the product price will be compared.

·         There is a limit of one guarantee claim per item, per customer

·         JTVonline reserves the right to deny a price match at any time due to abuse or any other unforeseen circumstances.

  We appreciate your business!