Overview
Above all else, JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible. We do our best to ensure flawless transactions. However, if you have any concerns regarding your item(s), please contact us at ebayquestions@jetblue.com before leaving neutral or negative feedback.

PLEASE NOTE: We receive a high volume of emails. To increase efficiency and effectively serve you, we use auto response emails with help links. If your questions are not answered using our help links please call us at 1-800-JETBLUE (538-2583).

PLEASE READ THIS BEFORE BIDDING: This auction is being offered directly from JetBlue Airways. By bidding on this item you agreeing to JetBlue Airways terms and conditions as outlined in the Contract of Carriage.

Payment Details

1. Please wait until you receive an invoice email for your flight package with all applicable government taxes and fees in addition to the winning bid price. Do not call JetBlue. DO NOT PAY UNTIL YOU HAVE RECEIVED AN INVOICE. Payment prior to receiving an invoice will cause delays.
2. Please follow instructions closely to provide detailed passenger information.
3. Once you receive your invoice email with all applicable taxes and fees in addition to your auction total price please click the “Pay Now” Button to sign into your PayPal account. Please add the passenger's information (the person(s) traveling) in the "Message to jetblueairways" box on the ORDER DETAILS page. Please include first and last name(s) as it appears on driver's license or passport. Do not type anything else in this box.
4. Once we have verified payment, a flight itinerary will be emailed to you.
5. Flight itineraries are emailed 24-72 hours after payment has been verified. If you have not received a flight itinerary 48 hours prior to scheduled departure please call 1-800-JETBLUE and ask to be transferred to crew support for assistance. We will need to process your reservation by departure time so payment is expected within 24-48 hours of auction close. Items not paid will be automatically relisted for one day auctions and an unpaid bidder dispute will be filed.

Taxes and Fees
All airfare is subject to government and airport imposed taxes. Please see below for a description of taxes and fees. These fees will be added to the winning bid amount.

Passenger Facility Charge (PFC) Program
The Passenger Facility Charge (PFC) Program allows the collection of PFC fees for every enplaned customer at commercial airports controlled by public agencies. Airports use these fees to fund FAA-approved projects that enhance safety, security, or capacity; reduce noise; or increase air carrier competition. This fee is mandated by the FAA and applies to all commercial airlines. Segment Tax
Commercial operators are required to collect a tax on air transportation for each flight that begins and ends in the United States. A segment is a single takeoff and a single landing.

Security Tax
The Federal Security Tax is charged for each one-way flight segment to fund screeners, equipment, and other costs of the Transportation Security Administration.

International Fees and Taxes
The U.S. Customs Fee is applied to tickets issued to customers arriving into the U.S. from travel originating in a place other than Canada, Mexico, and the adjacent islands of the United States.

The Immigration Fee applies to travel from any international point into the U.S., Puerto Rico, Guam, and the U.S. Virgin Islands. Traveling from U.S. territories and Possessions to the U.S., Puerto Rico, Guam, and the U.S. Virgin Islands is considered travel from an International point; therefore, the Immigration Fee applies.

The Animal and Plant Health Inspection Service (APHIS) Fee applies to tickets for travel from any international point (except Canada) into the U.S. and Puerto Rico.

Infant Fees and International Travel
Customers traveling with lap infants and departing from international destinations to the U.S. will be assessed a $12 infant fee. This fee applies regardless of the international city you are departing from and consists of the APHIS and INS taxes. This is a one-way fee and is not charged on flights to international destinations from the U.S.
• All infants/lap children must be booked at the airport where they will collect any required infant fee.
• Lap infants must be traveling with an adult customer at least 14 years of age or older, and the infant must sit on the adult's lap during takeoff and landing.
• Only one lap child per adult is allowed. Due to the number of oxygen masks per row, only one lap child is allowed per row of three seats.
• A lap child may bring one diaper bag and one stroller and car seat. They do not qualify for the checked baggage allowance.

End of auction
Please wait until you receive an invoice email for your flight package with all applicable government taxes and fees in addition to the winning bid price. Do not call JetBlue. DO NOT PAY UNTIL YOU HAVE RECEIVED AN INVOICE. Payment prior to receiving an invoice will cause delays. Once you receive your invoice email with all applicable taxes and fees in addition to your auction total price please click the “Pay Now” Button to sign into your PayPal account. Please add the passenger's information (the person(s) traveling) in the "Message to jetblueairways" box on the ORDER DETAILS page. Please include first and last name(s) as it appears on driver's license or passport. Do not type anything else in this box. After you have successfully checked out, we will create your reservation using the passenger information provided. Once a reservation has been created a flight itinerary email will be sent to the winning bidder’s PayPal email address with all flight details and information. If you have not received your email 72 hours after payment, please contact us at 1-800-JETBLUE and ask to be transferred to crew support. Please wait a full 72 hours after payment before calling.

Refunds
All fares for purchase on eBay are Nonrefundable. For JetBlue Nonrefundable Fares, changes or cancellations can be made prior to scheduled departure for a fee of $100 per person on jetblue.com or by calling 1-800-JETBLUE (538-2583), plus any applicable difference in airfare. Any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance. If a nonrefundable reservation is not changed or canceled prior to scheduled departure, all money associated with the reservation is forfeited. JetBlue credits are transferable and may be redeemed up to one year after the date of issuance.

You will receive an email confirmation when your reservation has been created. This email will also contain helpful links to assign seats, get your boarding pass, or make changes/cancellations. Please note your confirmation number as you will need this to make changes to your itinerary.