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Frequently Asked Questions
I entered wrong bid amount ($15.00, not $1500). What can I do ?
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Immediate action is required!
eBay has strict rules about bid retraction. You can only retract the bid and rebid again if there was a typo mistake. If you simply change your mind, you are not allow to use the retraction form. Misuse of the retraction form may include suspension of your account.
If you have more than 12 hours prior to closing, please go to http://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow You must retract the wrong amount. When the process is completed, you must bid again with the correct amount. Failure to do so will result in suspension by eBay. If you have less than 12 hours for the auction, you must retract the bid within 1 hour of placing the wrong bid. Then remember to re-bid with the right amount .
If you fail to retract the bid, and your bid was recorded as higher bidder, then you are committed to submit payment.
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I changed my mind, can I cancel the bid?
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Please, serious bidders only!
The answer is "No". All bids are valid contract. Non paying bidder will be reported to eBay, followed by a payment strike (3 strike and you will be suspended), and a negative feedback. We take this matter seriously so that we can provide a fair trading practice for other eBay buyers that really want the products. |
Have you receive my payment? What is the status of my order?
| Try our online automated status update.
The fastest way to check your status is to visit http://www.auctionworks.com/pay.asp , type in your email and order number. You will be able to see the status of your order, such as payment received, payment cleared, and order shipped. Refer to our shipping policy for estimated delivery time frame.
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Do I have to pay custom fees?
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Only if you are an international bidder.
Shipment outside U.S may be subjected to customs fees. According to US law, we must label all our merchandise as 'Gemstone Jewelry'. You are responsible for paying the corresponding customs duties attached to your purchase. Customs duties are NOT applicable for shipments within U.S.
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Can I request specific ring size? Do you offer resizing service?
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No.
We cannot guarantee the sizes, as they are subject to stock availability. We have only very limited sizes available. We do not offer resizing service. Most of our rings are resizable if your jeweler resize rings by adding gold and not stretching the shank.
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Are the gemstones genuine or lab created?
| It depends, but mostly genuine.
All of our gemstones are genuine unless otherwise stated as lab created. The gold in our items are solid -- NOT bonded, electroplated, or HGE -- 10 karat or 14 karat gold. When labeled as silver jewelry, our items are classified as sterling silver and bear 925 mark.
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Do you provide free ring boxes or jewelry boxes?
| No we do not.
All our items are packed with small box if it is a single item, or combined in a medium box if it is multiple items. We do not provide gift box per item due to the fact that they are manufacturer direct and we sell them at wholesale prices. We ship in 9 by 6 envelope size, or larger bubble envelop. We hope that by preventing bulky packages, we may reduce attention of the curious one.
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Why is your shipping charges so expensive?
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Shipping, handling and insurance.
There are a lot of fees associated with shipping the product safely to you. The amount you paid is not merely the postage on the package. It includes material, shipping postage, pick up fee, handling, packaging, and insurance. We charge insurance fee per item to ensure that every pieces of your jewelry are properly insured.
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Why is there no insurance stamp on the package?
| That is because we use different insurance company.
All items are insured by United Parcel Insurance Coverage, a private insurer that also insure Fedex, UPS and DHL parcels. The package you receive DOES NOT have the usual insurance stamp that you expect to see from USPS. If there is problem with the package you received, kindly contact us for a claim.
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Do you leave feedback?
| Right after you.
We need to ensure that the transaction is complete before leaving feedback and closing the transaction. When you receive the item, please leave us a positive feedback so we know that you are satisfy with the transaction. We will automatically return you a favor for being a great eBay buyer.
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Return Policy
| 100% Satisfaction Guarantee, with a 15 days inspection period.
If you are not satisfied with your purchase and wish to return for a refund, please mail it back within 15 days of receipt, in its original condition (including all the packing materials). All items returned AFTER fifteen days of receipt WILL NOT BE ACCEPTED and will be returned to you. Items must be in their original condition, and must not be worn or altered. We will issue a refund on your purchase price, less shipping,/handling and insurance fee. Buyer is responsible for return shipping charges.
We reserve the right to refuse any exchange, credit or refund if we feel that our return policy is being abused or taken advantage of. Unless there are special circumstances, refunds will only be processed through PayPal. The customer is responsible for the applicable PayPal fees. |
What do I do if I have a problem with my purchase?
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Contact us.
Kindly let us know your problem prior to leaving us feedback. eBay encourages us to work together to solve the problem. If you fail to contact us prior to leaving negative feedback, we will be reporting this to eBay due to violation of eBay policy on feedback forum usage.
Our office hours are as follows: 10:00 am to 6:00 pm PST.
Phone: (808) 922-3499
FAX: (808) 922-3499
Address:
RT Overseas
334 Seaside Avenue, Suite 800
Honolulu, HI 96815
Email: rtoverseas@yahoo.com | | |
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