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Frequently Asked Questions
Q: Do you offer free shipping?
A: We offer free shipping when you buy 2 or more units on any listing on Jockey Direct Closeouts. Mix and match across multiple listings.

Q:Do you ship outside of the United States?
A: Unfortunately, we cannot accept orders from customers in or for shipments to countries outside the United States at this time. However, those serviced by APO or FPO addresses may place an order by using Economy as the shipping method. Please see the shipping page for further information.

Q: What methods of Payment do you accept?
A: We gladly accept PayPal. See our payments page for more info.

Q: Will you charge sales tax on my order?
A: We are required to collect sales tax on orders after shipping charges in some states. See our payments page for more info.

Q: How do I sign up to receive emails?
A: Add us to your eBay favorites to receive newsletters and be informed about sales and promotions. Be sure to check out our eBay store as well for our latest deals.

Q: Can I receive Jockey Club points or redeem certificates for purchases on eBay?
A: Jockey Club Points and certificates are only offered and redeemable in Jockey stores and at Jockey.com.

Q: Can I use coupon codes on my order?
A: eBay coupon codes are accepted at our store however, Jockey.com coupon codes are not redeemable on eBay.

Q: Can I cancel an order?
A: In an effort to get your order to you as prompt as possible, our systems will not allow us to cancel an order once the checkout process and payment have been completed. Should you require further assistance, please call toll free 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

We are committed to your satisfaction. We automatically leave you positive feedback within 24 hours after we receive cleared payment from you. We want you to be 100% happy with your order. When you receive your order, please do take a moment to leave us positive feedback at eBay. If you are not satisfied, please let us know before leaving feedback! Please know that your positive feedback and 5 star rating on eBay to us is appreciated, vital and very valuable to the continued success of our business.

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