Q: WHAT ARE THE INGREDIENTS IN YOUR MINERAL COSMETICS?

A: WE USE MICAS, TITANIUM DIOXIDES, ZINC OXIDES, IRON OXIDES AND ARROWROOT

Q: DO YOU MANUFACTURE ALL OF YOUR COSMETICS?

A: 99.99% OF OUR PRODUCTS ARE HAND MANUFACTURED ON SITE. WE DO ON OCCASION PURCHASE ALL NATURAL PRODUCTS FORM A DIFFERENT COMPANY THAT WE DO NOT MAKE. WE USUALLY GIVE THESE AWAY AS "FREEBIES"

Q: WHY ARE YOUR PRODUCTS SO MUCH LESS EXPENSIVE THAN OTHER BRANDS?

A: WE DO NOT HAVE ALL THE OVERHEAD OR EXPENSIVE MACHINERY. WE ARE A FAMILY RUN BUSINESS (WIFE/HUSBAND TEAM) EVERYTHING IS HAND CREATED, HAND JARRED AND HAND LABELED. WE WORK A LOT!

Q: WHY DO I HAVE TO PAY TAXES IF I LIVE IN PENNSYLVANIA ON MY ORDER?

A: BECAUSE UNLIKE MOST SELLERS, WE CLAIM OUR SALES AND WE PAY OUR TAXES. IT IS FRAUD NOT TO AND IT IS NOT WORTH IT.

Q: HOW LONG BEFORE YOU WILL SHIP MY ORDER?

A: ALL ORDERS ARE PROCESSED IN 2-3 BUSINESS DAYS(EXCLUDING HOLIDAYS AND SUNDAYS)

Q: HOW ARE MY ITEMS SHIPPED?

A: WE SHIP VIA USPS FIRST CLASS MAIL FOR MOST PACKAGES AND PRIORITY MAIL IF YOU PAID THE ADDITIONAL CHARGE FOR IT. SOME PACKAGES WEIGH MORE THAN THE ALLOWED WEIGHT FOR FIRST CLASS AND THEN THEY ARE AUTOMATICALLY UPGRADED TO PRIORITY.

Q: WHEN WILL I GET MY ORDER AFTER IT IS SHIPPED?

A: THE USPS QUOTES US 3-5 BUSINESS DAYS FOR FIRST CLASS AND 2-3 BUSINESS DAYS FOR PRIORITY AFTER IT HAS LEFT OUR FACILITY. ALTHOUGH MOST TIMES THIS IS THE CASE. SOMETIMES PACKAGES ARE DELAYED.(NO FAULT OF OURS) IT COULD BE FROM WEATHER, VOLUME OF MAIL IN THE SYSTEM, HOLIDAYS, WEEKENDS,A WRONG ADDRESS GIVEN BY THE BUYER OR THE PACKAGE MAY HAVE BEEN TOO LARGE TO LEAVE. PLEASE CHECK WITH YOUR POST OFFICE.

Q: IT HAS BEEN LONGER THAN THE QUOTED TIME FOR DELIVERY, WHERE IS MY PACKAGE?

A: ONCE IT LEAVES OUR FACILITY WE BASICALLY HAVE NO CONTROL OVER SHIP TIMES. PLEASE ALLOW UP TO 14 DAYS FOR IT TO ARRIVE.

Q: DO I HAVE TO PURCHASE THE INSURANCE OPTION?

A: NO. IT IS OPTIONAL, BUT WE STRONGLY RECOMMEND IT. WE ARE NOT RESPONSIBLE FOR LOST ITEMS IN THE MAIL. WHEN INSURED IF YOUR PACKAGE IS LOST, THIS GIVES YOU THE OPPORTUNITY TO GET YOUR MONEY BACK FROM THE USPS. PLEASE CONTACT YOUR LOCAL POSTAL OFFICE FOR DETAILS ON HOW TO FILE A CLAIM.

Q: I TRIED TO TRACK MY ORDER AND IT SAYS THAT THE USPS WAS ELECTRONICALLY NOTIFIED AND IT HAS NOT UPDATED SINCE. DID YOU SHIP IT?

A: YES, WE SHIP THE SAME DAY LABELS ARE GENERATED. OUR LOCAL POST OFFICE DOES NOT SCAN EACH PACKAGE IT RECEIVES FROM US. IT WILL NOT UPDATE UNTIL IT IS SCANNED AS DELIVERED BY YOUR CARRIER. WE ARE WORKING TO SOLVE THIS ISSUE WITH THEM. PLEASE BE PATIENT IT IS ON ITS WAY, I PROMISE!

Q: MY FOUNDATION IS TOO LIGHT, TOO RED OR ORANGE, HOW CAN THIS BE FIXED?

A: IF YOUR FOUNDATION IS TOO DARK FOR YOUR COMPLEXION, THEN YOU CAN PURCHASE A SMALL BAGGIE OF LIGHTENER AND ADD IT RIGHT IN TO YOUR MINERALS. IT WILL LIGHTEN IT RIGHT UP FOR YOU TO THE PERFECT SHADE. THE SAME GOES FOR FOUNDATION THAT IS TOO LIGHT, YOU CAN PURCHASE SOME DARKENING MINERALS TO ADD.

Q: I AM NOT HAPPY WITH MY ORDER CAN I RETURN IT?

A: WE ARE UNABLE TO TAKE BACK OPENED MERCHANDISE DUE TO THE NATURE OF THE PRODUCTS. WE WISH TO ENSURE EACH CUSTOMER THAT EVERY ITEM IS FRESH AND UNOPENED EVERYTIME. UNDER CERTAIN EXCEPTIONS WE WILL ALLOW RETURNS ON UNOPENED MERCHADISE. RETURNS ARE PROCESSED WEEKLY. AND WILL BE GIVEN AS CASH BACK OR CREDIT BACK TO YOUR PAYPAL ACCOUNT. SINCE WE DO NOT CHARGE A SEPARATE RESTOCKING FEE, ALL RETURNS ARE CREDITED BACK TO YOU MINUS SHIPPING.  PLEASE CONTACT US FOR APPLICATION TECHNIQUES, SOMETIMES ISSUES CAN BE SOLVED VERY EASILY.

Q: I DONT HAVE A PAYPAL ACCOUNT, DO YOU TAKE MONEY ORDERS?

A: EBAY NO LONGER ALLOWS SELLERS TO ACCEPT MONEY ORDERS. ITS ALL ABOUT THE MIGHTY DOLLAR TO THEM, FORCING EVERYONE TO USE PAYPAL(WHICH THEY OWN)