2 to 7 business days once shipped
UPS and USPS
Excluded shipping locations:
Joe's New Balance Outlet ships domestically to the United States only. It does not support international orders.
Free shipping applies to UPS Standard Ground. If you are not eligible for UPS Standard Ground, the package will deliver via USPS.
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.
- Merchandise must be returned to us within 30 days of receiving your order.
- You must include your packing slip that arrived with your original purchase for processing.
- Please ship your return merchandise back to us via the shipping method of your choice.
- Once we receive your item, we will credit your PayPal account.
- Refunds will be credited for the purchased price along with any applicable taxes.
Please follow the instructions enclosed with your order allow 10-14 days from the time we receive your return to process your refund pending any PayPal transaction delays.
Ship all return merchandise to:
Joe's New Balance Outlet
1537 Fencorp Drive
Fenton, MO 63026
If you have any questions regarding a refund, please contact by email here. We will be happy to assist you