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Frequently Asked Questions

Q. Where can I learn more about Jos. A. Bank - The Expert in Men's Apparel?

A. Please visit our About Us page.

Q. Do you offer Alterations or Monogramming services on eBay purchases?

A. No, not at this time.

Q. Can I order from the Jos A Bank Factory Store if I live outside the US?

A. We currently do not ship outside the United States.

Q. Can I track my order?

A. After your order ships, a confirmation will be sent with a UPS tracking number.

Q. Can I use a Jos. A. Bank gift card on eBay purchases?

A. No, not at this time.

Q. What are your shipping rates for Online Orders?

Shipping Method Shipping Charge
UPS Ground $12 per order
2 Day $20 per order
Overnight $27

Shipping charge applies to first item, shipping on additional items is FREE!

Delivery. Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Most orders for in-stock merchandise received by 12:00 noon ET on a business day are shipped on the day received. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank. Please note-all deliveries to P.O. Boxes or APO/FPO addresses must be shipped parcel post and required additional time for delivery. Currently, we are not able to ship orders internationally.

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