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SIZING AND FIT
I usually wear a certain size. How do I know the corresponding size for this time?
Size varies from one brand to another that sometimes it cannot be used. Even within the same brand, 2 different styles may fit differently due to difference in cut i.e. slimming, boot cut or relaxed. Generally, as a rule of thumb, we ask that you refer to our chart-displaying sizing in every one of our item. We suggest you try out the pair at a local store that carries them, or refer to your own jeans that may carry same style and fit well.
Why is the waist measurement in the description different from the size in the title?
Sizes are determined by the traditional waist measurement, which is taken above the belly button at the narrowest part of the waist. However, many of the styles we carry are low-rise and contemporary fit. Therefore, the part of the torso the waistband will hit is actually lower, closer to the hip, which is why the actual waist measurement will be larger than the “traditional waist” used for sizes. Lower rise jeans will have a larger waist measurement for a particular size. For this reason, we suggest our buyers to measure their waist up from the rise measurement to determine if a particular size will fit.
What is your return policy? Can I return the jeans if they do not fit, or if I don’t like them?
Our policy is all Sales are Final. For that, we have provided detailed pictures and measurements. Our suggestion is that you try out the pair at a local store to find which fit best.
How do I know if you have a certain style/color in your inventory?
Our inventory is updated daily. For the most comprehensive style and size, please bookmark our page stores.ebay.com/judynjacob. Chances are you will see everything we have in the list.
I just realized that I placed a bid on the wrong size/item! Can you remove the bid?
We can remove your bid if we receive your email before the end of the auction. Please note that we are closed at night and during the weekends. In addition, we may not read your email immediately. You will be able to remove your own bid to avoid winning an unwanted item. Please refer to the link in eBay’s help page regarding removing your bid:
http://pages.ebay.com/help/buy/questions/retract-bid.html
SHIPPING
How much do you charge shipping?
Shipping costs are dependent on your location and method of delivery preferred. All shipping costs are displayed on our item description.
What are the available options for shipping?
Standard method we use is USPS Priority Mail and Global Priority Mail for domestic US and overseas respectively. More options for faster delivery are available at an upcharge. Again, you should be able to find these listed on our individual auction item.
Where do you ship?
Worldwide!
How can I combine items into one order to save shipping?
After you have won all of your items, please use our Checkout system through Paypal. All unpaid auctions won will automatically be combined. There you will enter your shipping address so that an invoice is created with the total amount due. After this step, it will give further instructions depending on your selected payment method.
When will my order ship?
All orders are shipped once payment has been received and cleared within 1-2 business days. Please note if you send a Paypal eCheck, or a personal check the payment must clear first. Once we receive notification that the payment has cleared, the orders are processed for shipment within 1-2 business days. We will send you a confirmation once order ships.
I have not received my package?
When we ship your item, we e-mail you a shipping confirmation with the tracking or delivery confirmation number so you can conveniently track your package.
How long before I receive my order?
Depending on your location, we ask that you wait 5-10 business days from the day you receive your shipping confirmation for the package to arrive. However, in most cases it arrives in 3-4 business days.
PAYMENT METHOD
What payment methods do you accept?
We accept all Paypal methods, personal checks, money orders and cashiers checks. International payments must be made in US Dollars.
Can I send you a bank transfer? I need your bank account number.
Bank transfers, which require a bank account number, are not accepted.
Can I send a Western Union payment?
We can accept Western Union money orders, which you will have to mail us just like a regular payment, however we do not accept Western Union money transfers or other payment methods that require us to pick up a payment.
When do I have to send payment?
Payment is due within 7 days from the end of the auction. If you are combining items, payment is due by the 7th day from the end of the FIRST auction.
I won one auction and I’m waiting to see if I win another item. Should I pay for the first item now?
Orders are created based upon your checkout. Once you checkout or send payment, the order is closed for shipment. For this reason, we ask that all buyers wait until they are finished bidding before checkout out the order and sending payment, otherwise we cannot combine items.
I have a code, how do I use it?
If it is a code you received from Paypal, the code must be entered in the payment steps after you log into Paypal. You will still need to Checkout through our system first, which will redirect you to Paypal afterwards. For codes that are issued directly from us, please enter the code in the box and click on “Add Promotion”, on the page where it states “Review and Place Your Order”. If you have any questions regarding Paypal or eBay codes we are not affiliated with the offers, therefore please contact them directly for assistance.
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