RETURNS

We offer a "no hassle" return policy. To request a return or exchange, please review the easy instructions below and email us at info@justplusfashionoutlet.com with your return request and authorization number.

Returns are costly and inconvenient for both buyer and seller. It is important to shop by measurements and not size tag for this reason. Please check out our size & fit guide for helpful tips or email us for assistance in getting the best fit.

YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER PRIOR TO SENDING ANYTHING BACK - NO EXCEPTIONS!

Returns for full refund are accepted ONLY if the item is flawed in a way we failed to notice or if due to an error on our part. We appreciate your business and will do our best to resolve any issues quickly.

If you are not pleased with your purchase for any other reason, (for example you don't like the color or the way it fits) please take a moment to contact us with a return request and we will be happy to work out an exchange or store credit.

NOTE: Shipping costs to return items are NOT refundable (unless there was an error on our part), nor is the cost to ship on original transaction. You will find this policy to be identical to most popular online shopping sites.

Please understand shipping is a service cost over and above the cost of clothing. We do not inflate shipping charges for profit and our rates are set low to cover actual shipping cost & packaging materials.

Returns for exchange in size or another item is acceptable based on availability. For reference, estimated shipping cost is $5.99 for tops or any item one pound or less in weight, $6.99 -$8.49 for dresses, jeans or items weighing over a pound depending on distance. These shipping estimates apply to domestic, APO, FPO customers only . If the replacement item of your choice is out of stock, a store credit will be available towards purchase of another item within 60 days.

Our inventory is purchased from a variety of sources - all items are brand new either with or without tags. Please note some items may have brand labels removed or defaced as many distributors are required to do this to prevent store returns.

All returns MUST be received back to us within 10 days of your confirmed receipt date and include returns authorization number. Any returns sent back after 10 days may be subject to a deduction of our listing fees if it is too late to file for a fee reversal. If an unpaid item dispute was opened & closed on the transaction due to the buyer paying for the item late, then a deduction of our fees will be applied to the return.

Returned garments must be in NEW, unworn condition with all original tags and or packaging intact, neatly folded and in re-sellable condition just as you received them. Items returned with animal hair, soil, odours or that have been laundered will not be accepted or will incur a significant reduction to your credit.

All returns are processed as quickly as possible and depending on current business volume, it may take up to 3 days from the time a return is received to complete inspection and processing.

SEND YOUR RETURNS TO:
Just PLUS Fashion Outlet - Returns
2403 Phoenix Hill Drive
Louisville, KY  40207

You may mail your returns to us using any method you wish, but we would appreciate notification of when shipped & what carrier used so we will know when to expect them. If you change your mind after receiving a return authorization, please let us know so we can update our tracking.