We typically ship via UPS Ground. Canada residents, please e-mail your phone number when you pay as it is required by UPS for shipping. We offer a 30 day satisfaction guarantee. The item must be returned to JustinTymeSports, LLC within 30 days of the order date. The customer is responsible for return shipping on a returned item. All returned items must be new and in the original packaging. No refund will be issued until the item is received in new condition at JustinTymeSports, LLC.