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 K K Music Store 2

K K Music Store 2

 Maintained by:
 We Offer a Wide Variety of Quality Violin, Viola, Cello, Trombone, Trumpet, Clarinet, Flute, Guitar, Saxophone and Many More Band & Orchestra instruments At Below-Wholesale Prices. All of our instruments had been approved by 1000's of music teachers, band instructors and schools nationwide.

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General Sales Questions

 

What guarantees do you offer?

 

How are you able to offer such low prices?

 

Are your instruments approved by teachers and instructors?

 

Does everything in the picture come with the auction?

 

What is your return policy?

 

Can I negotiate my final winning bid?

 

Can I cancel my winning bid after the auction?

 

I received my product damaged/defective or something is missing, what should I do?

 

 

 

Q. What guarantees do you offer?

A.  If for any reason you are not completely satisfied with your purchase, simply return the item in its original packaging and condition within 30 days from the day you received the item for a full refund (return shipping charges are not refundable). Some restrictions apply, please see our Standard Return Policy for details.

 

Q. How are you able to offer such low prices?

A. We have arranged to purchase large quantities from manufactures and this allows us to offer our products at great savings to our customers. 

 

Q. Are your instruments approved by teachers and instructors?

A. Yes. Many of our instruments have been approved by musicians, music teachers and instructors worldwide.

 

Q. Does everything in the picture come with the auction?

A. Yes! Unless otherwise specified, everything that you see in the auction page will be included.

 

Q. What is your return policy?

A. We have a 30 day money back policy. If you are not satisfied with your purchase, you may return for a full refund of the original purchase amount. Please not that you will be responsible for return shipping charges (to our warehouse) when returning your merchandise. Return items must be accompanied by RMA numbers otherwise your return may be refused. You must return the item in its original packaging and condition within 30 days of receiving your item. Some restrictions apply, please see our Standard Return Policy for details.

 

Q. Can I negotiate my final winning bid?

A. Only if the auction allows. We have different types of listings, auction style listings and fixed priced listings. Some auctions allow you to make offers or in other words negotiate a final winning bid.

 

Q. Can I cancel my winning bid after the auction?

A. Unfortunately, no. By entering a bid on eBay you are entering a binding contract, you are agreeing to pay for the item if you are the winning bidder. You should bid on the item only if you intend to purchase the item. If you have bid on an item by accident, please see eBay’s instructions on how to retract/cancel bids. http://pages.ebay.com/help/buy/questions/retract-bid.html

 

Q. I received my product damaged/defective or something is missing, what should I do?

A. We carefully pack each and every item with sufficient packing material to ensure its safe arrival. We know how it feels to see your package arrive in pieces. We hate to see that happen as much as you do. But things do happen, and when it does, there’s no need to panic. Call us! We’ll do whatever necessary to help you take care of it, and a replacement package will be on its way in no time. Just like that!

 

It is best to refuse an obviously damaged package. If you do receive a package with hidden damages that could not be discovered until you opened the package, call us right away.

 

To report a damaged package:

Call 1-877-262-8880 (international 1-909-243-7068) M-F 9AM-6PM PST

Or email customer service at store2@kkmusicstore.com