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By making a purchase on
eBay, you agree to all KK Music Store's terms and policies.
Music Store eBay Return Policy
(RESTRICTIONS MAY APPLY
If you are not completely
satisfied with your purchase, you may return most items within 30 days of
delivery (unless otherwise specified) for a refund of the original purchase
amount (we are not responsible for return shipping costs). A $69.99 restocking
fee will incur for all returned cellos. Returned item must be in the original
packaging and condition showing no signs of wear or abuse and complete with all
collateral materials such as cases, straps, strings, care kits, free gift items,
and any other materials that originally shipped with the instrument; otherwise
the return will either be refused or a 20% restocking fee will be assessed.
KK Music Store only accepts
returns shipped within the first 30 days from delivery. All returned items must
have a Return Authorization Number (“RMA Number”) on the outside of the
package. Any items returned without a RMA Number may be refused. Obtain a RMA
Number by calling 1-877-262-8880 (international 1-909-243-7068) or via email:
firstname.lastname@example.org . We recommend that you use a reliable carrier such
as FedEx, UPS or DHL and insure your package when returning your item. KK Music
Store is not responsible for shipping damages for returns.
All returned items are
inspected upon arrival at the KK Music Store warehouse. You will be responsible
for all return shipping costs. If the returned item shows signs of wear or not
meeting these requirements, it may be refused or a restocking fee of up to 20%
may be assessed.
You may expect to receive
your refund within four (4) weeks of shipping your package back to us. Under
normal circumstances you will receive a refund sooner, but we estimate four
weeks because of the time required for return shipping (up to 14 days), product
inspection at our facility (up to 5 business days), and processing from bank,
credit card company or through the mail if item was purchased with personal
check or money order (5 business days). We issue refunds in the form of payment
used to make your purchase except for money orders, Western Union, or wire
transfers in which case you will receive a refund in the form of a company
We do not give refunds for
the following items (these items may only be exchanged for the same product if
recorders, tin whistles,
harmonicas, microphones, body jewelry, gift cards; and accessories including but
not limited to pegs, bows, bridges, shoulder rests, strings, reeds, tubes,
earbuds, earplugs, cleaners, polishes, polishing cloths and cleaning kits.
Software, cassettes, books, CDs, DVDs, and videos may be returned for store
credit only if in sealed original packaging.
Returned merchandise with
damages, broken parts or otherwise considered non-resalable are also considered
How to Return an Item
Call us at 1-877-262-8880
(international 1-909-243-7068) M-F 9AM-6PM PST or via email:
email@example.com to obtain a RMA Number.
Write the RMA Number on the return
package. Item must be in original packaging complete with all original materials
shipped with the instrument and showing no signs of wear or use.
Ship the package back to us via a
reliable carrier and must be post marked within the first 30 days from the day
you received the package.
Refusal of Delivery
If you refuse a delivery,
miss your delivery appointment(s), provide inaccurate/non-deliverable address it
is considered Refusal of Delivery. If an item is refused upon delivery for any
reason other than showing obvious signs of damage, you are responsible for both
original and return shipping cost and any other costs involved in the delivery
and return process.
Exchange and Damaged Item Policy
If you would like to
exchange an item for a different size, color or model, please return the item
following guidelines detailed in our Return Policy and place another order for
the item you wish to purchase. You do not need to wait for us to receive the
original item before placing the new order.
We carefully pack each and
every item with sufficient packing material to ensure its safe arrival. We know
how it feels to see your package arrive in pieces. We hate to see that happen as
much as you do. But things do happen, and when it does, there’s no need to
panic. Call us! We’ll do whatever necessary to help you take care of it, and a
replacement package will be on its way in no time. Just like that!
It is best to refuse an
obviously damaged package. If you do receive a package with hidden damages that
could not be discovered until you opened the package, call us right away.
To report a damaged
(international 1-909-243-7068) M-F 9AM-6PM PST
Or email customer service