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Katrina's Toys

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General Interest
Frequently Asked Questions
 Q: Do you accept USPS postal money order?
  A: Yes. I accept USPS money orders and Western Union money orders for buyers in the United States. E-mail and I will remove the pay immediately feature and provide you a payment address. International buyers must pay with Paypal only.
 Q: How do I return my item?
  A: Hello! We want to make your return as easy as possible for you! Please visit our RETURNS ARE EASY page: http://stores.ebay.com/Katrinas-Toys/Returns-are-easy.html
 Q: Do you combine shipping?
  A: Yes! I combine shipping for you whenever it saves you $$, (sometimes it won't). For international customers I combine up to 4 pounds, or $400 with 1st class international.
 Q: I want only one item in the lot, can I buy just that one item?
  A: Sorry, I do not break up lots under any circumstance.
 Q: How do I buy an item using a USPS money order?
  A: E-mail me to indicate which item you want and that you are paying with a money order and I will remove the pay immediately feature and provide you with an address to send the money order payment. Then click the "buy it now" button and proceed with instructions. Obtain your M.O. and send it to the address that I provided you. Done!
 Q: How do I get a paypal account?
  A: Go to www.paypal.com. Follow their easy step by step instructions for setting up your account.
 Q: I paid with a money order. How long will it be until I get my item?
  A: Assuming you sent your payment 1st class mail, I should receive your payment within 2-5 business days. I ship w/in 2 days of recieving your payment. Then it depends on your shipping mode. Add in the shipping times: 1st class 2-5, priortiy 2-3, parcel 9-14 days. Add up the days starting from when you mail your payment and you have an approximation.
 Q: Do I need to include any documentation of my purchase along with my money order payment?
  A: Yes, you should print out a copy of the invoice and include it with your money order.
 Q: This item is for a friend, can you ship it to them instead of me?
  A: Yes. I will ship it to any address that you would like. The postage that you will pay will be based on the destination zip code or country that your item will ship to. Contact me prior to purchase and let me know the destination address. Then click Buy it now.Under the pay now button click request total from seller. Then wait for your invoice.
 Q: I would like to buy several of this one item. Can I get a discount for buying more than one?
  A: No, I do not offer a quantity discount. I do however combine your items into one shipment to save you money.
 Q: Your shipping seems high. Is the postage negotiable?
  A: Our shipping costs are based on item weight and buyer zip code plus a small handling fee. While we wish we could lessen shipping rates, USPS sets these for us.
 Q: How long does it take for you to answer my question?
  A: Our dedicated customer service hours are Monday - Friday, noon - 5:00 pm PST. We will answer your question within 3 business days. Your question is important to us and we will attend to it at the start of the next dedicated customer service hours. We thank you for your patience.
 Q: Do you combine shipping?
  A: Yes! We combine shipping to save you money. Please await your invoice for our best rates.
 Q: Do you accept returns?
  A: Yes. Merchandise in original shipped condition may be returned for any (or no) reason within 14 days of delivery. More information here: http://stores.ebay.com/Katrinas-Toys/Returns-are-easy.html
 Q: Do you accept personal checks?
  A: No. I accept Paypal and USPS money orders and Western Union money orders for buyers in the United States and Paypal only for international buyers.