Terms of Service:Contact us direct via email at Katrinastoys@live.com
Shop hours: Open 24 hours a day/7 days a week for your shopping convenience!
Business days and dedicated customer service hours: Our business days are Monday - Friday. and dedicated customer service hours Monday - Friday, noon - 5:00 PM PST. We are closed the following holidays: Presidents day, Memorial day, July 4th, Veterans day, Thanksgiving day, Christmas eve, Christmas day, New years day.
Shipping: We ship 3 days per week: Monday, Wednesday, and Friday with the exception of all postal holidays and Christmas eve. We ship within 1 business day of payment, not including Holidays and weekends.
Messages and questions: We answer all questions within 3 business days. The best way to contact us in via eBays message system. But you may also reach us at email@example.com
Measurements: All measurements are stated in inches. For all ads that state measurements in inches only, International buyers are encouraged to use the inches to centimeters conversion link: www.metric-conversions.org/length/inches-to-centimeters.htm
Condition grading scale: Excellent, Very good, Good, Fair, Poor. Anything NOT PICTURED IN THE LISTING such as original packaging, tags, components or accessories is NOT INCLUDED unless otherwise stated. Grading reflects my good-faith assessment of overall condition taking all defects into account. The term 'rub' refers to worn areas. 'Minor marks' means small marks of ink, dirt, etc.
All items are previously owned unless stated expressly in the listing. All used items are sold fairly clean, but could benefit from a more thorough cleaning by the buyer.
No representation is made about whether any item has been exposed to smoke, pets or anything else which may cause an odor. You acknowledge that I'm not the original owner of any item unless stated and that I don't know the history of any item. No representation is made about my knowledge or expertise. You acknowledge that I'm not an expert on any particular type of merchandise or collectible.
All items are sold 'as is' with no warranty of merchantability or fitness for a particular purpose. You assume any and all risk of and liability for incidental and consequential damages of any type or kind.
We are not Pet-Free: And probably never will be! That said, we wholly respect your not wanting to bid if you are at all sensitive to anything pets-related. There is always the chance that you will find some animal fur in your package - at no additional charge to you. We absolutely try to make sure this does not happen - but, as anyone with pets knows - pet fur has a mind and drive of its own and will sneak in when no one is looking. So, again, if this is an issue for you - and we can certainly respect this! - please do not bid for your sake and ours.
Breaking Up a Lot: I do not break up lots under any circumstances.
Feedback: I leave feedback upon positive feedback received.
Negative & Neutral feedback: I strive for 5 star service! Any problem, I will try my best to rectify to your satisfaction. Negative & neutral feedback received will result in buyer to be blocked from ever doing business in our shop again.
Recalled toys: We comply with the Consumer Product Safety Improvement act. This law madates that we remove recalled toys from our warehouse and store in a timely manner. If we inadvertantly sell a recalled toy, we will refund any payments and cancel the transaction per CPSIA regulations. For more information about the CPSI please click here: http://www.cpsc.gov/businfo/smbus.html
Shipping (domestic): All items are shipped via United States Postal Service and are calculated by weight and buyer zip code. Items are offered via the most economical shipping method be it priority, parcel select, media mail, or 1st class. Shipping prices are non-negotiable.
New eBay shipping terms:
Economy shipping: This is commonly known as parcel select, or for books, Media mail. Economy shipping can sometimes take 10 - 21 days or more.
Expedited shipping: This refers to Priority mail - NOT EXPRESS mail. Priority Mail service offers in 3 - to 5 business day service to most domestic destinations. But the shipping time is NOT guaranteed by the USPS. If express mail is desired, please request an upgrade before paying for your purchase. You will be billed for your Express mail upgrade on your invoice.
1st class mail: eBay includes this service as an expedited service. However, depending upon buyer location, shipping times vary between 7 - 10 days. Item must weigh less than 13 ounces to ship 1st class.
Express mail: This is a guaranteed overnight to 2 day service that includes tracking. Items are not listed with express mail shipping - but Express is available upon request. If you would like to upgrade to Express please let us know at the time of purchase, then await your invoice to pay.
Free shipping: All items with free shipping will ship economy mail. If priority or express is desired, please request an upgrade before paying for your purchase. You will be billed the difference between economy shipping and your chosen upgraded shipping mode on your invoice.
Combined Shipping: All items purchased from the same buyer, WITH the same ship to address will be combined-even if those items are purchased separately from one another.
Combined shipping will save the buyer money in most instances-this is why we combine your shipping whenever we can-to save you money!
International Buyers – Please Note:
• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Free international shipping: This is not available to international buyers. Free shipping applies only to destinations located inside the United States of America.
Ecomony International Shipping (1st Class International): Please note that 1st class International doesn’t offer tracking on your package. It is the MOST AFFORDABLE way to ship, but also the SLOWEST! If you select 1st Class International you must be prepared to be very patient as it may take 4-10 weeks until you see your package. Please be aware that there are size limitations (total circumfrence of box a maximum of 36"), weight limitations, (4 pounds), value limitations, ($250.00 USD), to 1st class international.
Combined shipping International shipping: First Class International: We are very happy to combine shipping for you! We will combine shipping up to 4 pounds and up to a box with a total circumference of not more than 36”. We will let you know when you’ve reached that point. After this point a shipment must be upgraded to Priority International, (at a huge rise in cost), or simply uncombined and shipped to you in multiple shipments of 1st class international.
Shipping (Priority International): We always intend to ship actual international rates - please also keep your country's custom fees and red tape in mind. International packages are marked as merchandise (I know that matters in some countries so, wanted you to be aware) If this is not OK, please do not bid. Apologies but we can not mark the package GIFT. When applicable, we will happily mark it as used dolls or toys if that helps.
International Shipping Exclustions: Brazil, Italy, Russian Federation, Singapore: due to their postal systems that are slow with a high amount of LOST and Stolen mail, we no-longer can do business in these countries.
Buyer's Shipping address: It is the buyer's responsibility to provide the correct shipping address. If we notices that the buyer's eBay address and paypal shipping address are different, we will wait to ship the item until address is confirmed with the buyer. If the item is indeed shipped to an incorrect address and returned to us, the buyer will pay additional money for the item to be shipped a second time, or elect for a refund minus shipping and the sale will be cancelled with eBay.
Delivery Confirmation: All items will be shipped with electronic delivery confirmation. Items/combined shipments of $99.99 or more will be shipped with signature delivery confirmation. We hope that this does not cause buyers undue inconvenience, but it is for your protection and ours-an additional safeguard against package theft/misdelivery.
Shipping and handling fees: A shipping and handling fee will be assessed upon each shipment.
Insurance: Per eBay’s new policy effective September 22nd, 2009, Katrina's Toys may no longer offer buyers the option to buy postal insurance. At Katrina's Toys, every item that we ship is covered with postal insurance. This cost will be included in the shipping and handling fee. Insurance will be provided by Shipsurance. Per Shipsurance regulations, there will be nothing on the outside of your box to indicate that it is insured. According to my postal insurance carrier, this encourages rifling, stealing, damage in transit etc.
Insurance Claims: If an insurance claim needs to be filed due to insured item that is damaged or lost in the mail please notify us immediately. There is a quick and simple process that is required by our carrier. The process is TIME sensitive-so do please, notify us immediately of loss or damage to your item. IMPORTANT: All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of before a claim is completed as photographs will be required. Failure to comply can result in the denial of the claim due to insufficient packing.
Gift Wrapping Service: Buying a gift from Katrina's Toys? Let us wrap it for you and we’ll ship it to you or to your gift recipient! This will be especially convenient for those of you buying gifts for FARAWAY gift recipients! No need for you to wrap up presents and stand in long lines at the Post office!
Follow this Link to the Gift Wrapping Service page for further details: http://stores.ebay.com/Katrinas-Toys/Gift-Wrapping-Service.html
Returns: Merchandise in original shipped condition may be returned for any (or no) reason within 14 days of delivery for refund of the purchase amount.Return shipping will be re-imbursed to the buyer upon receipt of item up to the original actual postage price of your order only if we have misrepresented the item.
Please visit our Returns are Easy page for further instructions: http://stores.ebay.com/Katrinas-Toys/Returns-are-easy.html
Payment Information: Payment is due within 7 days of auction end or purchase date unless other specific arrangements have been made. That being said, If you have won an auction and intend to bid on other current auctions, by all means, please feel welcome to hold off on paying so that you can combine on shipping should you win the other auction(s). We don't always catch it when someone is still bidding so feel free to let us know so that we don't ship too soon! We are happy to wait so that you can save on shipping charges! Just let us know!
Postal Money Order/Mailed payments: Are accepted at buyers risk.
Late Payment: Payment is due within 7 days of auction end unless other specific arrangements are made. We will file a nonpaying bidder report with eBay on day 8 to recoup our seller fees and relist the item. If you can not pay within that time frame but do intend to pay - that is fine as long as you let us know and we make alternate arrangements - but, you have to communicate with us so we know!
Sales tax: Washington state residents are subject to sales tax.
Thanks again for your interest!
If you love us, then please tell your friends and family about us!Any questions or comments?