 |
| Q:Can I get a discount? |
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| A:We gladly price match when we can to assure you that we always want to save you money. We gladly combine shipping to maximize your savings. |
| Q:How do I return an item? |
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| A:This seller accepts returns. Items must be returned within 30 days. Refunds will be given as money back. The buyer pays for return shipping. Please look in the listing for any restocking fee as on some items a 10% restocking fee applies. |
| Q:Can I pay with a eBay gift card or gift certificate? |
|
| A:Yes |
| Q:How to I pay for my purchase? |
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| A:We accept paypal and all major credit cards. |
| Q:Dp you ship to Post Office Boxes, APO and FPO Addresses? |
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| A:We do unless the item is restricted for sale outside the US by our suppliers. In such cases we note this in the auction. |
| Q:Do you ship to Hawaii or Alaska? |
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| A:Yes, we ship to Hawaii and Alaska. Exact shipping rates apply. Email us with your zip code for a quote. We only charge what the carrier charges. |
| Q:Can you combine shipping charges? |
|
| A:As long as we can get the item in one shipping box without any damage to it we gladly combine shipping. On multi item orders that may ship from multiple locations we do not combine shipping. |
| Q:What shipping carriers do you use? |
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| A:We use UPS and the USPS depending on the item. For freightline orders we use Fedex Freightline. |
| Q:Do you offer international shipping? |
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| A:We list for each item where we ship to. |
| Q:What is rhe condition of the item |
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| A:Most of the products we sell are new. New items are marked NEW in the title or description and are brand new, unopened, and factory/manufacturer sealed. Refurbished and or refurb items are marked REFURBISHED in the description |
| Q:Do you have more information about this product? |
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| A:We are happy to answer all your questions! Feel free to email us at online@kenssewingcenter.com |
| Q:Why charge a restocking fee? |
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| A:We only charge restocking fees on certain items and we list this on the ad. On machinery that has to be checked out before a refund can be applied to make sure the item is on sellable condition. This takes time and resources to complete in order to assure the item can be resold. Restocking fees are waived if the item is defective. |
| Q:Do you combine shipping charges, payments for separate transactions or offer discounts on bulk purchases? |
|
| A:Yes |
| Q:How do I know what is included in the auction? |
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| A:We try to list all items included in the auction. If you have any questions feel free to email us. We answer within 1-2 business days. |
| Q:Where do you ship from ? |
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| A:Most items ship from our warehouse in Muscle Shoals, AL. Some items we do have shipped from other locations to save you time and money. |
| Q:What is your return policy? |
|
| A:30 DAY MONEY BACK GUARANTEE*
If for some reason your purchase does not fulfill your needs you can return it. Simply call for a Return Authorization # and we will give you proper instruction on returning your purchase. We CANNOT accept returns without a Return Authorization Number, so be sure to call us first. Shipping is non-refundable, and items |
| Q:Do you combine shipping? |
|
| A:We are happy to combine shipping to maximize your savings |
| Q:When can I expect my order to arrive? |
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| A:Orders ship within 1-3 business days of your payment. Please refer to our shipping chart in the listing for arrival times. Most areas of the Lower 48 United States can expect transit times of 2-4 business days. Orders on the west coast can anticipate 5-7 business day transit times. Please allow 1-2 additional days during peak holiday times. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Please view our item description for shipping charges. We gladly combine shipping. |
| Q:Do you ship internationally? |
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| A:We ship internationally. We cannot ship Janome products internationally due to contractual obligations. All other items we are happy to ship to our international customers |
| Q:What is our Holiday Return Policy? |
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| A:We allow returns on all items orders from November 14-December 31 to be returned by Jan. 31, 2008 in conjunction with our return policy. |
| Q:What if my order arrives damaged? |
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| A:Your order if fully insured. You will be given a toll free number with your order to call us anytime we can help you. |
| Q:Do you charges sales tax? |
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| A:If you are a resident of Alabama there is a minimal sales tax charge. Call us if you are a resident of Alabama and see if we can pay the sales tax on your order. |
| Q:Will I get service after the sale? |
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| A:Yes! Every item we sell comes with our toll free customer service for life. We want you to feel free to contact us anytime we can help you. We treat everyone just like a local customer. |
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