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Please contact me before returning your item. The amount refunded will be the sell price minus shipping charges, Ebay fees, and Paypal fees. Refund will be issued once item has been received. All items are opened prior to shipping to check for damage and to take photo. We are not responsible and will not refund money for items damaged or lost during shipping. We highly recommend shipping insurance on fragile items! If item is damaged during shipping, please contact the shipping company. If you purchased shipping insurance and item is damaged, please contact me and I will mail you insurance receipt, so you can get you money back with the shipping company. We do not offer refunds on used items.