Return Policy: We guarantee replacements on all defective product, but all damaged product and misused product will NOT be credited. All RMA numbers must appear on the box, or we will not accept the package. All "AS IS", Heatsink and Scrap Auction CANNOT be refunded or returned. Please do not hesitate to call us at (323) 634-9400 if you have any questions. Kingsley Computers, Inc.