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In a growing effort to assist you better, we have
compiled a list of Frequently Asked Questions, which
should address and answer the majority of questions we
have received from customers. If your question is not
answered in the FAQ you may further contact us at eBay@knetgolf.com
and we will be happy to address your specific questions
or concerns.
SHIPPING INFORMATION?
WHY DID I NOT RECEIVE MY TRACKING
NUMBER?
I RECEIVED MY TRACKING NUMBER. HOW
DO I TRACK MY PACKAGE?
DO YOU SHIP TO CANADA IS THERE
DUTIES AND WHERE ARE YOU LOCATED?
DO YOU SHIP TO INTERNATIONAL
DESTINATIONS ALL AROUND THE WORLD AND WHAT IS THE
DELIVERY TIME?
WHAT IS THE CHARGE FOR SHIPPING IN
NORTH AMERICA?
DO YOU SHIP TO P.O. BOXES OR APO
ADDRESSES?
I PURCHASED MORE THAN ONE AUCTION
FROM YOU CAN YOU COMBINED THE SHIPPING?
EMAIL NOTIFICATIONS
WHY HAVE YOU SENT ME A FEEDBACK
REQUEST? I HAVE NOT RECEIVED MY ITEM AS OF YET.
QUESTIONS ON GOLF BALLS
ARE THESE BALLS NEW IN SLEEVES?
THERE ARE SO MANY GOLF BALLS ON
THE MARKET TODAY, WHAT TYPE OF BALL DO YOU RECOMMEND FOR
ME ?
WHAT ARE X OUT GOLF BALLS?
WHAT DO THE NUMBERS ON A GOLF BALL
MEAN?
ARE THESE BALLS WATERLOGGED?
WHY SHOULD I PURCHASE RECYCLED
BALLS AND WILL THEY AFFECT THE PERFORMANCE OF MY GAME?
DO YOU REPAINT THE GOLF BALLS?
WHAT DOES MINT, GRADE A, GRADE B &
AAA+ MEAN?
WHAT IS YOUR GUARANTEE OF QUALITY?
PAYMENT
I HAVE A COUPON FROM KNETGOLF.COM,
MAY I USE IT FOR YOUR EBAY AUCTIONS?
WHAT FORMS OF PAYMENT DO YOU
ACCEPT?
I WOULD LIKE TO PAY WITH C.O.D.?
MISCELLANEOUS
I RECEIVED THE WRONG BALLS!
I MADE A MISTAKE BY PURCHASING. I
DIDN'T MEAN TO PURCHASE THESE BALLS. HOW DO I RECTIFY
THIS WITH YOU AND EBAY?
RETURN POLICY
WHAT IS YOUR RETURN POLICY?
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SHIPPING INFORMATION?
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page)
WHY
I DID I NOT RECEIVE MY TRACKING NUMBER?
Once we receive confirmation of payment for your order,
we generally ship within 48 hours (excluding weekends).
Once UPS picks up your shipment it is scanned into their
system and they will automatically send you out a
tracking number. Please allow up to 72 hours for your
tracking number to be received and please ensure you do
not have spam blockers for the following email
addresses. helpdesk@knetgolf.com, Promotions@knetgolf.com,
help@knetgolf.com in order to communicate with you about
your order in case we have a question.
I RECEIVED MY TRACKING NUMBER. HOW DO I TRACK MY
PACKAGE?
To check the status of your order and estimated time of
delivery: log on to http://www.ups.com or phone
1-888-355-1611. When you enter the UPS web site it will
prompt you to choose your country that you live in. Type
in the tracking number where it states "Track" Check I
agree and click on "Track" Now you will click on the
link "detailed report" and see exactly where your
package is and the estimated time of delivery. If you
have any questions from this point on please contact our
customer service department at 1-877-563-8877 during
regular business hours.
DO YOU SHIP TO CANADA IS THERE DUTIES AND WHERE ARE YOU
LOCATED?
Knetgolf has locations in both Niagara Falls N.Y. and in
Markham, Ontario, Canada.
The N.Y. address is a distribution center for our U.S.
parcels. All of the labor and processing takes place in
our warehouse in Canada. Knetgolf's call center is
located in Ontario, Canada. Canadian orders are shipped
from our head office in Markham, Ontario. Therefore,
there will be no duties or tariffs to either Canadian or
US destinations. However, due to the fact we operate in
Canada we are obligated to collect G.S.T. If you are
located in Ontario please add the P.S.T. and G.S.T. to
the total.
WHAT IS THE CHARGE FOR SHIPPING IN NORTH AMERICA?
Knetgolf.com charges for shipping for each auction
depending on the quantity of balls. See each auctions
specifics. The cost to ship anywhere in the lower 48
states or 10 provinces is US $9.95 for 3 dozen, US
$11.95 for 5 dozen and US $13.95 for 10 dozen. You may
combine multiple auctions and each additional auction
will cost US$5.00 extra for shipping as long as they
are all checked out together at the same time. So if you
want to buy multiple auctions to take advantage of this
shipping offer you must wait to check out until the
final auction is complete. This must all be done within
7 days of the closing of the first auction or a non
payment reminder will be sent automatically.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS ALL AROUND THE
WORLD AND WHAT IS THE DELIVERY TIME?
Knetgolf now ships to Australia, New Zealand and major
centers across Europe and Asia. Your order will be
shipped from our warehouse within two business days once
Knetgolf receives payment. Orders are shipped by UPS
Express air and your tracking # will be emailed to you
once your parcel has been shipped. Please see the
international page for prices.
DO YOU
SHIP TO P.O. BOXES OR A.P.O.'S?
We ship exclusively UPS and they cannot deliver to a
P.O. Box or A.P.O. Please provide a physical address in
order to receive your golf balls.
I PURCHASED MORE THAN ONE AUCTION FROM YOU, CAN YOU
COMBINED THE SHIPPING?
You may combine multiple auctions and each additional
auction will cost US$5.00 extra for shipping as long as
they are all checked out together at the same time. So
if you want to buy multiple auctions to take advantage
of this shipping offer you must wait to check out until
the final auction is complete. This must all be done
within 7 days of the closing of the first auction or a
non payment reminder will be sent automatically.
EMAIL NOTIFICATIONS
(top of
page)
WHY HAVE YOU SENT ME A FEEDBACK REQUEST? I HAVE NOT
RECEIVED MY ITEM AS OF YET.
Our feedback system is an automated system and is
scheduled to be sent at a certain time after the close
of the auction. If you have not received your golf balls
we understand why you would not leave feedback on the
item. Please contact us if you have not received your
order within the appropriate time so that we can look
into any problems. We believe feedback is an integral
part of eBay and builds a better eBay community for both
buyer and seller!
QUESTIONS ON GOLF BALLS
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page)
THERE ARE SO MANY GOLF BALLS ON THE MARKET TODAY, WHAT
TYPE OF BALL DO YOU RECOMMEND FOR ME?
To get a through understanding of the various types of
golf balls on the market and the one that is best suited
for your game click here.
http://www.knetgolf.com/knetgolf/default.asp?view=about§ion=hc&r=0&isle=0
ARE THESE
BALLS NEW IN SLEEVES?
Knetgolf specializes in the premium play-it-again golf
ball business. We will sell over 5,000,000 premium
play-it-again golf balls this year to over 100,000
customers in 10 countries. Knetgolf has been involved in
this industry for the past 10 years. We have been online
for 5 years. We are well known in the golf ball industry
for our quality as we have a very strict grading system.
Only the top 5% of the golf balls that enter our system
ever get sold on eBay. All of the balls come in mesh
bags of 1 dozen.
WHAT ARE X OUT
GOLF BALLS?
An X-Out golf ball is the result of a mistake in the
manufacturing process. X-Outs are name-brand golf balls
on which that brand has been stamped out, usually with a
row of X's, because of imperfections in the ball. Those
imperfections are often cosmetic in nature, and usually
so small as not to be noticeable. The balls usually play
the same as their counterparts, or at least close enough
that most recreational players could never tell the
difference. Let's use Titleist for the sake of
illustration. If during the manufacturing process some
tiny little error occurs and the resulting balls are not
up to Titleist standards, the company will not package
those balls and try to pass them off as Titleist golf
balls. But Titleist doesn't want to toss them out with
the garbage either, because that would be a complete
loss of money. So instead, Titleist stamps a row of X's
across the "Titleist" name on the ball, packages such
balls in generic packaging and puts a very cheap price
on them. Titleist still makes money, and many golfers
get practice balls - or play balls - on the cheap.
WHAT DO THE NUMBERS ON A GOLF BALL MEAN?
Every golf ball has numbers on it. How many numbers and
which numbers vary from brand to brand, but they all
have at least one number. That one number is most likely
to be a 1, 2, 3 or 4 (although it can also be anything
from a zero to a 9). What do these numbers mean? The
numbers mean nothing, really. These single-digit numbers
are simply there for identification purposes. If the
members of a foursome are all playing a Titleist NXT
ball, for example, one might play a ball with the number
"1," another a "2," the third a "3," and the fourth a
"4." This will allow the members to keep track of which
ball belongs to each player. These numbers usually
appear just below the branding of the ball's name. All
the balls from the same sleeve will have the same ID
number. A golf ball might also have a three-digit number
on it, usually something in the 300s or 400s. If you
notice such a number on a ball, this number is letting
you know how many dimples are on the ball.
WHAT IS COMPRESSION AND HOW DOES IT AFFECT PLAYABILITY?
Another number that might appear on golf balls is the
ball's compression rating. Until solid core balls drove
the wound ball almost completely out of the market -
beginning in the late 90s - compression rating was a big
deal to golfers. A compression rating of 70 or 80 for a
wound ball was regarded as an indicator that ball was a
"ladies ball." A compression rating of 110 meant you had
to swing very hard to make that ball work right (the
he-man ball). We know now that compression relates much
more to feel than to distance. Solid, soft-core balls
are a huge segment of the golf ball market now, and the
compressions today can be way down in the 30s or 40s
(ranging up to 100 or so). When these low-compression
balls first started appearing on the market,
manufacturers felt there was still a stigma attached to
low compression - i.e., that a low-compression ball
would be viewed as a "ladies ball." And so numbers
representing compression were dropped from most golf
balls. You'll still l find them on some brands, however,
and they are almost certain - these days - to be two
digits.
So, to recap: A
single-digit number is there for identification; a
double-digit number most likely represents compression;
a triple-digit number most likely represents the number
of dimples.
ARE THESE BALLS
WATERLOGGED?
Knetgolf?s balls are not waterlogged as they are mainly
recovered from over 200 courses in the South West
Dessert. Our Grade B balls are also in good condition
but will be slightly discolored compared the Mint balls.
WHY SHOULD I PURCHASE RECYCLED BALLS AND WILL THEY
AFFECT THE PERFORMANCE OF MY GAME?
Knetgolf understands some customers have never purchase
recycled golf balls are sometimes hesitant to so at
first. Knetgolf?s recycled golf play like new with the
only difference being the packaging and the amount you
will save.
DO YOU
REPAINT THE GOLF BALLS?
Our Mint and Grade B balls are not repainted nor touched
up. After the washing process they are graded by quality
like eggs and inspected as a jeweler would, brand
sorted, type sorted, compression sorted, bagged, picked,
packed and shipped. The fact that our mint balls are
not discolored illustrates that they have not been
sitting in water but rather are collected from the AZ
dessert.
However, we do sell REFINISHED balls. These are clearly
marked on our website in a different REFINISHED
category. In fact in this industry if a company were to
repaint a ball, they must legally write on the ball
"refinished by XYZ INC"
WHAT DOES MINT, GRADE A, GRADE B & AAA+ MEAN?
GUARANTEE OF
QUALITY
Knetgolf.com Mint golf balls are the best
available and are the top choice for many golfers
regardless of skill level. The Mint balls have both the
appearance and feel of a ball that has been used from 1 to 4 holes. Many of our customers
refer to our Mint golf balls in our Feedback section as
One Hit Wonders. These are the top 5% of all balls we
recycle. No X outs are included in this mix. Corporate
or sport team logos will be in the mix unless otherwise
noted.
Knetgolf.com Grade A recycled golf balls are
clean, playable and have no markings that will affect
the trajectory of the ball. There may be very minor user
markings as these balls are similar to ones you have
played a few holes with. These balls are slightly
cosmetically challenged but have no cuts or creases. No
X outs are included in this mix. Corporate or sport team
logos will be in the mix unless otherwise noted.
Knetgolf.com Grade B recycled golf balls are
cosmetically challenged but are suitable for casual play
and the recreational golfer. These balls are great for
practice or the ever-difficult long shot over the water
hazards. X-Out's will be included and balls will show
wear and use. There will not be any cuts and minor
scuffing is kept to a minimum. A cut ball is considered
unplayable. If Knetgolf deems that the scuff or scratch
is too large or if it tears into the cover of the ball,
it will not qualify for any of our grades. Cart paths,
trees, and other abrasive surfaces may be evident. All
of Knetgolf's golf balls are playable.
Knetgolf.com AAA+ recycled golf balls are the
best value buy for the most sought after balls in golf
today. The AAA+ balls are 100% playable and great for
practice or the ever-difficult long shot over the water
hazards. The recycled value pack balls may be
cosmetically challenged in that they have moderate
surface blemishes and minor to moderate ink marks. None
of the surface marks or slight blemishes should affect
the trajectory, distance or flight Path of the ball. A
cut ball is considered unplayable. If Knetgolf deems
that the scuff or scratch is too large or if it tears
into the cover of the ball, it will not qualify for any
of our grades. Cart paths, trees, and other small
markings on the surface may be evident. There are no X
Out or Practice balls in this mix, however, corporate or
sport team logos will be in the mix unless otherwise
noted. Knetgolf stands 100% behind this product and all
purchases are backed by our 100% guarantee.
PAYMENT
(top of page)
I HAVE A COUPON FROM KNETGOLF.COM MAY I USE IT FOR YOUR
EBAY AUCTIONS?
You may NOT use Knetgolf.com coupons for eBay auctions
or purchases.
WHAT
FORMS OF PAYMENT DO YOU ACCEPT?
We offer our internet customers a variety of ways to pay
through our secure server. Current payment methods
include major credit cards, Visa. MasterCard, American
Express and PayPal only.
I WOULD LIKE
TO PAY WITH COD?
Sorry we do NOT accept COD, Money orders or Checks.
MISCELLANEOUS
(top of page)
I RECEIVED THE
WRONG BALLS!
We at Knetgolf do our very best to ship you your golf
balls in a timely fashion and with 100% accuracy. From
time to time however some parcels do slip thru the
cracks and we do make errors. Our mistakes our minimal
with respect to shipping but mistakes have and will
occur from time to time. If this is the case with your
specific order then please contact Knetgolf at ebaysales@knetgolf.com
and we will ensure the matter is resolved in a diligent
and efficient manner.
I MADE A MISTAKE BY PURCHASING. I DIDN'T MEAN TO
PURCHASE THESE BALLS. HOW DO I RECTIFY THIS WITH YOU AND
EBAY?
If you inadvertently purchased an item we do get charged
from eBay whether the transaction is completed or not.
If we fail to receive payment you will be subject to 5%
eBay commission fees for the sale and the original
listing fee as these goods could have been sold to
another customer. If we do not receive the compensation
fees we will be obligated to file a non bidding payer
notification. Your account will not be suspended by eBay
unless you have had 3 NBP filed against you. The first
two are warnings.
RETURN POLICY
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I AM NOT 100% SATISFIED WITH MY ORDER. WHAT IS YOUR
RETURN POLICY?
Knetgolf's internet business is dedicated to providing
the golfing public with the best quality golf products
available at the lowest possible cost. We believe that
it is not necessary to spend your way to a good golf
game. Thus, we provide products that we stand 100%
behind that we feel you the golfer will be completely
satisfied with and that won't break the bank. Knetgolf's
internet auctions stands behind every item we sell. We
are committed to having happy customers that not only
can't wait to shop again but go out and tell their
friends about Knetgolf's auctions. This is why we offer
a 100% MONEY BACK GUARANTEE. In the unlikely event that
you are unhappy with your product simply return it
within 30 days for a 100 percent refund of the purchase
price (less shipping and handling.)
Items returned must be accompanied by the original
packaging and materials. Items must be in UNUSED
condition. All returns will be inspected prior to credit
being issued. Credit will be issued for the purchase
price of the items returned less shipping and handling.
eBay@knetgolf.com
Available between 9AM and 5PM EST M-F
(Toll Free) 1-877-563-8877 |
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