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Welcome to the Kool and Unusual eBay store! Whether you're seeking a unique gift for that special someone or simply want to treat yourself, you're certain to find something that takes your fancy among our fabulous range of giftware, including gorgeous collectables from Anne Stokes, Sheila Wolk, Jasmine Becket-Griffith and so much more. If you need a truly jaw-dropping masquerade mask for a party, ball or other fancy dress event, then look no further. We offer a huge variety of masks -- including fabulous Venetian imports -- to suit any taste and budget!
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~ Frequently Asked Questions ~

1. How much will it cost to send an item to me?

All my shipping charges are detailed at the bottom of each listing. If you are in Australia, you can choose from Regular, Registered or Express Post. Packages going outside of Australia are sent Air Mail, and international buyers also have the option of using either Registered or Express Post for a trackable option.

2. Do you combine shipping for multiple purchases?

Yes, I'm happy to combine multiple item purchases in the one package to minimise overall shipping costs. If you would like an exact quote, please email me with the Item Numbers you are interested in, along with either your Australian postcode or country of destination, and I will provide you with a cost for combined shipping.

3. I've bought more than one item. Will the the shipping cost be accurate when I go through Check Out?

I have automated shipping discounts built-in so most of the time the shipping cost shown at Check Out will be accurate. If the automated shipping is too high, I will be happy to refund the difference. Please feel free to request an invoice from me before making your payment if you would like me to check the shipping calcuation.

4. What shipping services do you use to send items?

I use Australia Post for all my shipping needs and offer their full ranges of services for Australian and international customers. In my many years of trading on eBay, I have found Australia Post to be the safest and most economical service available in most cases and have had only a handful of packages go missing in transit (all of which were compensated for by Australia Post). I am happy to use and recommend them to any buyer or seller on eBay.

5. When will you send my package?

Items will be shipped within 1 to 3 business days of receiving your payment. I try to send all packages out within one business day of payment being received, but sometimes there might be a slight delay of a day or two. If you have chosen Express Post then I guarantee your package will be sent within one business day.

6. When can I expect my package to arrive?

This depends on your chosen shipping method as well as your location. Within Australia, Express Post should arrive within 1-3 days, while Regular/Registered Post can take up to 2 weeks. International parcels can take 1-3 weeks, depending on where they are going. If your item hasn't arrived within these time frames, please let me know.

7. Do you ship outside of Australia?

Almost all of my items can be shipped to anywhere in the world. A very few items are restricted to Australia for reasons of their size/weight, or because exporting them is problematic for other reasons. If an item cannot be shipped internationally, it will always be stated in the listing.

8. I'm in Australia and the listing says that insurance is "not offered". Why can't I insure this item?

You certainly can insure any puchase you make from me. Within Australia, you need to choose the Registered Post option which is available on all my listings and this cost will cover the full value of your purchase in the case of loss or damage in transit. International buyers are offered the "Insurance" option. While neither option is compulsory, they are highly recommended. All care is taken in packaging, but I cannot be held responsible for uninsured items lost or damaged in transit

9. How do I know my purchase will arrive safely?

I always take great care with packaging and use bubble-wrap, void-fill, padded envelopes and protective cardboard and/or boxes whenever necessary. Very occasionally breakages do occur, however, so I recommend Registered Post (which includes insurance) for Australian buyers or Insurance for international customers, especially if the item you are purchasing is fragile. These options will insure that, in the rare event of a loss or breakage in transit, I will be able to offer a full refund or replacement item.

10. Do you have more of this item than the quantity listed?

Yes, I often have more of each item in stock than are currently listed. If you would like to purchase more than the quantity that is stated in this listing, please let me know and I will be happy to revise the listing for you providing I have the available stock.

11. Do you have an different sizes/colours/designs to what is listed in your store?

With much of my clothing, I often have additional sizes to those listed so please feel free to ask if you can't see what you're after. If I don't have it in stock right now, I will be happy to order it for you if I can. As I design and handcraft all of the "Sinpatiko" chain maille jewellery myself, I'm always more than happy to change bead colours or alter the size of a piece at little or no charge depending on the work involved.

12. Do you have all your items in stock or am I going to have to wait for weeks?

Every single item that I have listed on eBay is currently in my possession and ready to ship. I do not "dropship" and I never list "pre-order" items. So you can bid and buy with confidence, knowing that your item will be sent just as soon as payment is made. That said, if you can't find an item that I had previously listed, please feel free to email and ask about it. It might only be temporarily out of stock with a replacement shipment on the way. I'm also happy to offer a special order service if there is something you're after which isn't listed but is still available from one of my many suppliers.

14. Do you charge GST and supply a Tax Invoice?

Yes, I have an ABN (Australian Business Number) and am registered for GST, so all purchases are shipped with a Tax Invoice. Please note, the listed price on all of my items already includes GST so nothing is added on afterwards. This also applies to auctions, so the amount of the winning bid is exactly what you will pay. In accordance with eBay policies, no GST will be added to the cost of any item once it is purchased or an auction is won.

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