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| Collectibles, Parts and Accessories for
Japanese and European Motorcycles. |
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Terms and Conditions
Payment and shipping terms may vary on individual items. |
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| Payment methods |
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Pay Pal
PayPal, Visa, MasterCard, Discover, American Express
Our PayPal ID is: auctions@koups.com
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| Store ship-to locations |
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Worldwide
International Shipping: see auction page shipping calculator for
approximate prices. After purchasing
we will contact you with a adjusted invoice if the shipping rate is
different. You are responsible for all shipping costs and custom
fees. The eBay shipping calculator is not always accurate. If you
want a accurate shipping price, please email us at: auctions@koups.com
We offer in-store pickup at no charge./font>
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| Shipping & Handling |
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Buyer pays shipping unless noted otherwise.
(See Below) |
| Sales tax |
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6% if shipped inside PA
No sales tax charged outside PA. Street legal tires sold in PA add $1.00 tire tax.
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| Customer service & return policy |
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Unless the item is marked "Special Order", "AS-IS" or "No
Return", all items are returnable for a refund or exchange.
Please note that shipping is non-refundable. Returns must be made
with-in 15 days after receipt.
Please contact us with any
questions.(See Below for More Information) |
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| Additional Store Information |
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| Koup's Cycle Shop Inc.,
189 N. Harrisburg Street,
Harrisburg, PA 17113 USA (www.koups.com) |
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Shipping
All orders will be shipped within1- 3 business days of receiving your order. After
an order is placed, the customer will receive an order confirmation via email.
If there are any discrepancies with your order please contact us via the koups.com
eBay seller account. We normally use USPS and UPS.
Shipping and Item Problems
If a shipped order was lost or damaged, an investigation must be conducted.
Please keep all packaging from any damaged shipment, as the carrier will want to
inspect the damage. Please contact us to initiate a tracer within 14 business
days of placing your order. If the package is not located, the carrier will
process a claim for the package. Claims can take two weeks to process. When the
carrier claims responsibility for the loss or damage of your shipped item(s),
insurance reimbursement will be issued to Koup's Cycle Shop and the replacement
item(s) will be shipped out. If the item(s) is/are no longer available, and a
similar item is not wanted, Koup's Cycle Shop will gladly refund your original
payment. When your order is received, if there are any noticeable discrepancies
with your item, or if the item is different than what was ordered, please email
us within 15 days of receipt of your shipment to make any necessary corrections.
Product discrepancies not notified to Koup's Cycle Shop within 15 days may not
be honored for replacement.
International buyers
are responsible for all shipping fees, taxes, and custom duty fees.
Feedback
Your feedback is important to us. If you have an issue with your purchase please
contact us before leaving negative or neutral feedback. We pride ourselves on
offering 5 star service on every transaction and want to make sure you enjoy
your product purchase from us.
Easy Returns
We want you to have total peace of mind when buying from
Koup's Cycle Shop. That is why we have an Easy 15 Day 'No Quibble' Returns
Policy*.
If you are not 100% happy with your purchase or you simply change your mind,
no problem. We’ll gladly exchange the product or refund you, it’s your choice.
The only thing we ask of you is that the product is returned to us in the
condition you received it. That means unused with the labels and tags still on.
(Clothing and Gear cannot have been worn.)
- You can return an item up to 15 days after purchase
- You can make returns by mail or at our retail store
- All items must be unused in original packing with all
labels and tags
- We will exchange it or refund your money (less
shipping)
- If the item you received was damaged or we shipped you
the wrong item, please email us immediately at
returns@koups.com
The Self Service Returns Process:
- Place all merchandise in a shipping box; you may use
the original shipping container if you still have it. If not, please
DO NOT
use the manufacturer's product box as the shipping container.
- Include a copy of the invoice or packing list.
- Please tell us why your returning it and if you want a
refund or exchange.
- For your own peace of mind and security, when
returning your items, we recommend you send them with a tracking carrier (USPS,UPS,FedEx).
Koup's Cycle Shop accepts no liability for items lost in transit. All costs
for returning goods are your responsibility unless we have delivered a wrong
or a faulty item. (International customers are responsible for ALL
shipping costs and customs fees regardless of issue.)
- Please send the items to:
Koup's Cycle Shop Inc.
Attn: Returns
189 N. Harrisburg Street
Oberlin, PA 17113 USA
Receive Your Refund or Exchange
We'll take care of the rest for you.
Once we have processed your return we will send you an email to confirm that
a refund has been issued or the exchange product has been sent. You will be
refunded by using your original payment method ie. Credit/Debit Card, PayPal.
Questions? Please email us at
returns@koups.com
* Note: Items listed as "Special Order" ,"AS-IS" or Non-Returnable" are non
returnable and non refundable. If you have any questions, please feel free to
contact us. Amazon, eBay and Shopatron orders may vary. |
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