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| Q:Do you have Return Policy? |
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| A:Generally yes: "Refund on Items Back"! Items, should be transported back using the same shipping method! Once they arrived and their origin is veryfied, refund will be issued on the amount of the buyer payment! Returning S/H charge is NEVER refundable!
Of course we will greatly appreciate, if you contact us first, so optimal solution may be found |
| Q:Do you combine shipping? |
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| A:Generally yes! Depends on the items weight, quantity and the location for delivery! Anyway, do not expect miracles, if you purchase many heavy items. We also send packages only up to 2kgs, each item exceeding this limit goes in another package, which prevents any further combining with other purchases!ALL packages will be shipped via Bulgarian Post |
| Q:I've noticed you offer for sale single items exceeding 2kgs!? |
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| A:That is correct. We have some listings for an items exceeding 2kgs itself, but these are only items, that can be easily disjointed on modules at 2kgs each. And they will. If you purchase such item you'll receive it in few different packages. Be aware that you may need to assemble the modules again before operating, it depends on the purchase! |
| Q:How much is the Shipping and Handling Charge and How to recognize the item is over 2kg if not specified in listing description? |
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| A:Generally each listing contains the correct shipping amount valid for worldwide. You may simply be advised is the item exceeding 2kgs by the stated S/H charge. If the amount for shipping is more than 20.00$ (Regular) or 30.00$ ( Priority ) this listing is for item/s exceeding 2kgs limit and you will receive it/them in few packages! |
| Q:When can I expect my order to arrive? |
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| A:7 to 15 days! As soon as your order is moved forward for preparing, you will receive an automated e-mail letting you know about it. Usually orders are departured after 2 to 3 days after that. Please be advised, that all depends on the current load of our schedule. Few days extra delay may occur, because of holidays, week-ends and etc. |
| Q:Few weeks passed! Where is my package? |
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| A:If you already got an confirmation from us, that your package is already shipped and still not arrived after a few weeks. Please check with your local post office first, then e-mail us with question about the concrete situation! |
| Q:What are the accepted payment methods! |
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| A:1 - PayPal! 2 - Wire Bank Transfer (7.00$ fee apply)! MO's and Cheques are NO LONGER ACCEPTABLE!!! Please, if you want to pay via PayPal, DO NOT use any of our e-mails for directly sending funds OUT of Ebay! Your order will not be marked, as paid! ALWAYS complete your order, thru Ebay Check-out system to assure safe and easy payment |
| Q:I'm not happy with the received items! |
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| A:FIRST OF ALL: BE SURE WHAT ARE YOU DOING BEFORE YOU DO IT! We do not cover your after-sale wondering .. "Why this item won't fit in my amp?" or "I'm not sure how to use this item!" Otherwise: contact us ASAP with a question regarding the concrete situation! |
| Q:When my order will be proceed after the payment? |
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| A:Payment must be cleared before your order to be moved for preparing! Any E-check, Credit Card, Wire Transfer payments, needs 5-10 days for clearing. Your order will be proceed, as soon as your payment clears! |
| Q:I need additional information or solution for a problem with my purchase! |
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| A:PLEASE .. always contact us first, before do anything! We are always at the service to help with all we could for solving the troubles during the start to the end of our services! |
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