We accept PayPal payments. All major Credit Cards are accepted through PayPal including Master Card, Visa, American Express and Discover.
Payment must be received within 4 days of item close.
Lighthouse Sound specializes in prompt, safe shipping. We take great care packaging every item to ensure safe shipment to you. Shipping insurance is provided in the shipping and handling charge. We get your gear to you fast, most orders ship within 1 business day of payment clearance. Tracking or Delivery Conformation information on your order will be uploaded to eBay and can be viewed in your My eBay account.
While a confirmed address is not required we can only ship to the shipping address listed in your PayPal payment.
Most orders over $250 will require an adult to be present to sign for the package.
International Shipping Information
International customers are responsible for any duties, taxes, brokerage or other fees that may be assessed by their government or the shipping carrier. Please check with your country's customs office to determine what these additional costs will be. These fees vary from country to country and we have no way to calculate them.
Sales Tax Information
7 % Ohio Sales Tax will be added to the total amount for all orders delivered to Ohio. This also applies to any orders picked up at our location in Ohio.
Customer Service and Returns Information
We pride ourselves on our customer service and will work hard to make sure you are satisfied with your purchase. In the rare event that you have a problem with your item please contact us and we'll be happy to help. While all care is taken, any errors, omissions or variations in the item details are unintentional.
We offer a 14 day return policy. We must be advised of any faulty goods upon receipt. Items must be returned to us within 14 days of the original delivery date. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. New items must be returned in the original packaging and be able to be resold as a new item (example: new guitar pickups cannot be returned if they have been installed in your guitar). Buyer is responsible for return shipping charges, safe packaging and insurance cost. Refunds will be issued upon return of the item less the original shipping charge and a 15% restocking fee will apply.
Damage Claim Information
Rarely do we have problems with shipping damage due to the way we package our products. In case of a package being damaged during shipping please notify us and the carrier as soon as possible. We will assist you in filing a claim with the carrier. Please save 100% of all the packing materials and original carton in order for a claim with the carrier to be filed properly. Refunds for a damaged item will be processed promptly once the item has been returned to us.
Primary contact method is through the eBay Message System
Direct email: firstname.lastname@example.org