Frequently Asked Questions
Can I pay by Check, Money Order or Cashiers Check?
Paypal is our preferred method of payment for all orders. If for some reason Paypal isn't viable for your payment, please contact us. Payment methods other than Paypal may delay shipment of your order.
Can I pay using PayPal?
We gladly accept PayPal. If you're not already a PayPal member, signing up is easy! To learn more, or to get started, visit PayPal's website at: www.paypal.com. Once you have joined PayPal, you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please make sure you supply us with all the information we'll need to properly ship your item! Payment must be confirmed.
Can I pay by C.O.D.?
Sorry, we do not accept C.O.D. payments at this time.
If I pay with PayPal -- will you ship to an unconfirmed address?
Sorry, we will not ship to unconfirmed addresses as a general rule. Please contact us for further details. If you have any questions about how to confirm your address, please visit PayPal's help center.
Do you ship international?
Some products may be shipped outside the USA. Please check the item's listing for eBay Global Shipping details.
What happens after I have paid for my item?
Orders are normally processed each day Monday thru Friday. Usually, if your payment is received after 1:00 P.M. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. If there's ever a problem with an order, we'll contact you ASAP.
What shipping methods do you have available?
We ship all of our items via fedex. All of our items ship under our own Fedex account, no exceptions.
When can I expect my order to arrive?
After your order has been processed and shipped, Fedex usually takes 1-6 business days to deliver.
How much are the shipping fees?
The shipping fees for all of our products are clearly stated on the checkout page. The fees cover fedex standard shipping.
Do I have to pay sales tax?
Since we are an Illinois company, we are required by state law to charge 8.75% sales tax when shipping to Illinois addresses only.
Do you allow local pickup at your location?
Yes we do, please email us your request for a pickup. Pickup is available Monday thru Friday during normal business hours upon appointment with us.
What do I do if my package was lost or damaged?
If a package arrives damaged, please contact us and hold onto the merchandise and all packing materials until advised otherwise by the shipment company. If your shipment does not arrive when anticipated, you can contact us for further details.
I still have a question. How can someone assist me?
If you have any additional questions or comments please don't hesitate to contact us. You can call us at 847-417-2389. s Our office hours are 9:00 A.M. to 6:00 P.M. Monday thru Friday.