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| Q:When will my item ship? / Can I get a tracking #? |
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| A:We appreciate your business. Items ship within 2-5 days from cleared payment. You can go to http://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp? at any time. Then go to the bottom of the page to the Order Status Section. When the item ships it will show as order shipped and have a tracking #. |
| Q:My SVP Brand Item Is Defective or I need Help Using It. |
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| A:I am sorry that you are having problems with your item. SVP has a great tech support team. Please email them at info@digi-camcorder.com They will be happy to help you. Please provide your Name, Day Time Contact Phone Number, Ebay Auction # and Sales Invoice number along with the problem. |
| Q:Your shipping is mor ein checkout. Why do I not see that as an option when I try to pay? |
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| A:We have an auction management system at checkout. If its not the same as the auction. Please email for us to correct it before you pay. |
| Q:What is your REFUND policy? |
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| A:Please read the Full "Terms Of Sale" in the auction.
Items that are sent back without an R/A # will be refused. Refunds may be subject to a restocking fee of winning bid amount. Shipping charges that you paid and to send the item back are non refundable
If requesting a refund instead of a repair/exchange, a restocking may still apply |
| Q:Do you ship internationally? |
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| A:Please see the auction for flat rate shipping prices. Please do not ask for Rates. You will not receive a reply. |
| Q:I received a tracking number and its not going to the address that I entered when paying. |
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| A:As stated in the auction, its also on the first page of our checkout that you have to agree to before paying, its on every page of the checkout: Please make sure that your confirmed address in PayPal is correct BEFORE you pay. That is where the item is shipping and it will not be changed. We MUST ship to that address to be protected by PayPal. |
| Q:I have emailed and have not received a response. |
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| A:Your email is important and we answer emails as fast as we can. Please keep in mind that we get 300+ emails a day. If you sent more than 1 email in a day, they may all get answered at the end of the day or the next day. Your emails will be answered within 24 hrs on business days. That doesn't include Sat., Sun and Holidays. |
| Q:I have sent 1 email and didnt get a reply. I am going to leave negative feedback |
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| A:If you only send 1 email and you dont receive a reply. Please send another one before leaving negative feedback. Also please check your spam folder for replies. |
| Q:Can I send you a check? |
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| A:Mail in payments may take 2-4 weeks for you to receive your item.
We may accept a cashiers check or money order for payments. We do not accept Personal Checks at all. Please email after you have won for our payment mailing address. |
| Q:I dont like paypal can I use my credit card instead. |
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| A:Please see the accepted payments that are listed in the auction. Please send an email if you have problems paying. |
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