We have already listed all available items on our store. But there is a time when a new shipment just arrived and haven't been enter into our inventory database. In this situation, you may not be able to find it on our LIVE auctions but we actually have it in our inventory. Therefore, we strongly recommend you to check back often since we add hundred of new items everyday.

The best way to locate an item in a specific size, brand or color is to use our search engine function. For example, if you want to search the brand "NINE WEST" in size "9.5". Just simply type "NINE WEST 9.5" on our search engine (remember to uncheck "in titles & descriptions" located right above the search button), all Nine West in size 9.5 will be displayed once you click on the search button. Please try the search engine below.

Yes, all the shoes that we sell are brand new. We are generally defined our shoes into 3 main conditions.
1. Brand New In Box - Shoes are brand new in its original condition with manufacture box, few of them without lid.
2. Brand New - Shoes are brand new in its original condition with our own box.
3. Brand New/Floor Display - Shoes were displayed as floor sample for customer try on for fitting, it may shows minor sign of worn but in good condition.

We always try our best to describe our shoes as detailed and accurate as possible, we usually input the information directly either from the manufacture box or directly from the shoes. On the "Auction Detail Box" (see first chart below) which located on the top of the product image on every auction. You will find information regarding to the type of leather the shoes was made of. Please refer to the second chart below for leather definition.

Auction Detail Sample:

Note:
Definition only referred to auction detail only, it does not refer to listing title and description.
 

Note: Disregard the type of leather the shoes was made of, as long as the shoes was made of leather. We will put the word "LEATHER" on all our auction title. (see example below)

Auction Title:
NEW $149 STEVE MADDEN EUREKA TAN LEATHER SHOES BOOT 6

Different monitor display images differently according to your monitor's brand and setting. Therefore, sometimes the image's color and the actual item's color may be slightly different. Buyer must understand that is the nature of internet shopping we all must accept. In no event a buyer should hold that against us as misleading advertise. The best we could do is we will try our best to adjust the color as close as possible to the actual item.

Brand New In Box - Shoes are brand new in its original condition with manufacture box, only a few without lid.
Brand New - Shoes are brand new in its original condition with our own box.
Brand New/Floor Display - Shoes were displayed as floor sample for customer try on for fitting, it may shows minor sign of wear but in good condition.

Once you have completed our checkout, we will send you a payment received notification. When an item shipped, we will email you an shipping notification with a tracking number (we do not provide tracking number to APO, FPO address), you can find out your shipment status 24/7 on our shipping company's web site at http://www.usps.com or http://www.ups.com.

Note: In most cases, we ship all items within 48 hours once full payment is received.

Sorry, we do not offer local pick up. Everything must be shipped via UPS or USPS.

Yes, we do ship Worldwide no matter where you are. As long as you have an address, we will deliver your item to your door. But in some rare cases, we may need additional information to ensure the accuracy of your address. For Canada, buyers must provide a physical address. We do not ship to P.O. BOX for Canadian customers.

At Luxury-Avenue, we always try to pack your order as soon as possible once a full payment is received. We will work over time in many occasions such as Christmas, New Year, Thanks Giving and etc just to make sure that you could wear your new shoes on your important events. We understand deliver time is a crucial factor for an online company to be succeeded. Therefore, we will ship your item immediately once full payment is received.

Note: Delivery time may be varied for international based on countries.

Note: Delivery time may be varied for international based on country and custom.

It is our pledge that you will receive the exact item that you bid on, in rare cases that if you received a different item than the one you've won. Just contact us, we will replace it for you at no time.

Our company policy does not allow to negotiate shipping charge. Please do not bid If you do not agree any of our terms and condition stated on our auction. All emails to us to negotiate shipping will not be replied.

Once your first auction has ended, winning bidder will received an invoice from us "luxuryavenue@gmail.com" The final invoice will contain a link to a simple and secure checkout system. Just click on the checkout link provided on the invoice and follow the instruction on our checkout page to proceed to complete your transaction.

Yes, all buyers must use our "CHECKOUT LINK" on the invoice to complete the transaction. If by any chance if you did not use our CHECKOUT link and send us money directly from Paypal. Please contact us ASAP so that we could place a trace on your order to locate your payment. Your order will still process properly, but just a little extra time for us to process your order.

For your convenience, we accept PayPal, Credit Card through Paypal. We DO NOT accept checks or cash. If you choose to send us cash, in no event we are responsible for the loss of your payment.

You have 7 days to make a payment for all payment methods. If payment do not received within 7 days, our system will automatically file a UNPAID ITEM DISPUTE with no exceptions including buyers with any prior payment arrangement with us. It is just a process, we will remove UNPAID ITEM DISPUTE once payment is received and your ebay account won't affect a bit by it. We will give a couple extra days for mailing payment.

Note: If you are failed to make your payment on time, unpaid bidder will be reported to eBay and will receive a negative feedback.

Our payment address will be included on our sales invoice.

Please contact us for the correct shipping. The shipping cost below does not associate with the actual international shipping cost. We charge $26.95 flat rate for Canada, $44.95 for other countries and $15.95 for AK, HI and PR.

On the email subject line please put: "CORRECT SHIPPING FOR ie. CANADA or LONDON or APO or PO BOX and etc"

Then we will send you another invoice with correct shipping charge.

Pay the incorrect shipping charge will delay the shipping process. Your item will not be shipped until the full shipping charge is paid.

Sorry for the inconvenience.

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If you want to buy wholesale, please contact us at luxuryavenue@gmail.com. Once items and prices are both agreed between seller and buyer, then we will inform you the auction link to proceed the purchase.

Yes, by law you do need a seller permit to purchase products at wholesale price without sales tax. Before purchase, you must fax us your seller permit to us. Fax number will be given once both item and price are mutually agreed.

Yes, we will send you a simple application requiring basic information about your company, contact person, address and telephone number. Just fill up the form and fax it back to us with your seller permit. Then our sale representative will contact you shortly by email or phone.

The minimum order requirement for all Internet orders is 12 pairs assorted brands, styles and sizes. We do not accept orders for less than 12 pairs.

Yes, we will send you all the shoes pictures, suggest retail price on each pair and the sizes. We want you to know what you are buying.

To place an order, you must be a open a retailer account with us. After completing the registration process, then we will send you the wholesale lot information. Once items and prices are both agreed between seller and buyer, then we will inform you the auction link to proceed the purchase.

Once items and prices are both agreed between seller and buyer, we will ask for a 15% of the total amount for a deposit prior posting the wholesale lot to ebay. Then we will inform you the auction link to proceed the purchase.

All orders shipped via UPS. Shipping costs may vary due to the shipping method that you choose. Shipping cost will be given during the process of purchasing. Shipping cost will be mainly controlled by you (the buyer). The faster you want your item, the more it may cost. Ground will be the most economical way to ship.

Our company strive to maintain an excellence in customer service and customer satisfaction. With that goal in mind, our company guarantee your satisfaction of every shoes that you purchased from us. However if you are dissatisfied with your purchase, you are eligible for an UNCONDITIONAL FULL REFUND less shipping within 15 days from date of delivery. Please contact us at luxuryavenue@gmail.com to request an refund (only apply for shoes, clothing is not refundable), please understand all terms and conditions before proceed.

There are few simple requirements must be met for a refund:
* Item must be returned in unworn/resalable condition including box and packaging.
* You must request a Return Merchandise Authorization(RMA) prior any return.
* Item must be arrived within 15 days from date of delivery

Due to the nature of auction business, we do not offer an exchange since most of available items are up for auctions.

Sorry, all items must be arrived at our warehouse within 15 days from date of delivery. Your item will be reject from our warehouse, refund or exchange will not be granted with no exception.

If there is anything we can do to help you avoid returning an item, please do not hesitate to contact our friendly customer service representative at luxuryavenue@gmail.com. We are more than happy to hear from you for any comments or any recommendation that we could improve our service to our valuable customers.