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| Q:What is your return policy? |
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| A:Due to health reasons, Cosmetics/Skin care can only be refunded if damaged. Lingerie & Men's Underwear cannot be returned due to U.S. law. Other items in new condition (unopened, untested, etc.) may be returned within 3 days of receipt for a full refund minus shipping. Our PRIOR approval is mandatory before ANY item can be returned. |
| Q:Do you combine shipping? |
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| A:We do combine shipping on orders placed within a 2 day period. Please request an invoice from us to reflect your shipping discount, or adjust the cost yourself if you know what the cost will be. Once payment is received, there will be NO REFUNDS given. |
| Q:When can I expect my order to arrive? |
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| A:Most items are shipped within 2 business days (excluding holidays) from time of payment. Please allow at least 2 weeks for delivery on items shipped via 1st Class mail - 3 weeks for Media Mail and 1 week for Priority. International shipments will vary by country; all are shipped either Priority or Express. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping and Handling varies per item; however, shipping discounts are offered on all items; however, shipping discounts must be applied BEFORE payment is made. Once payment has been made, no refunds or adjustments will be processed. Please see individual listings for details. |
| Q:Do you ship internationally? |
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| A:Yes, we ship to Canada, Australia, United Kingdom, Ireland, France, Sweden and Switzerland, Spain, Portugal, Greece. We do NOT ship to Italy, Germany, Japan, China, Mexico. If your country is not listed here, please contact the seller prior to making any purchases. |
| Q:Are all your Health & Beauty items new & full size? |
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| A:We ONLY sell new, unused, untested health & beauty items. A majority are sample sizes; however, some are full-size with box. All pertinent information (i.e., size and other details) is listed within each item description. Please read entire description before purchasing. |
| Q:How do I check to see if my order has been shipped yet? |
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| A:Please check the item listing within your Ebay prior to contacting seller. View 'Order Details' - any shipping information such as date of shipment, tracking #'s will be viewable on this page. Also, upon shipment, buyers will receive 2 emails through Ebay, one with tracking information (if available). Please check spam folders as well. |
| Q:What if there is a problem with my order when received? |
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| A:If for some reason, you are unsatisfied with your order upon receipt, we kindly ask that you contact us prior to leaving feedback, so that we may try to rectify the situation to your satisfaction if possible. |
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