|Here are answers to some Frequently Asked Questions about Shipping and Payment:|
How do you ship?
We ship most orders within 1 business day of receiving cleared payment.
Books over $7 are shipped in an archival plastic bag, wrapped in bubble wrap, then boxed. Books under $7 are placed in an archival plastic bag, then put in a bubble mailer. Some Priority Mail and International Priority Mail books may ship bubble wrapped in a cardboard flat rate envelope, but only if we feel the book is safely protected from damage using this method. CDs ship in a cardboard CD mailer. All items shipped in the US include complimentary Delivery Confirmation service; after your package is in the mail we will e-mail you with a shipping notification and the Delivery Confirmation number. Please make sure that the "ship to" address on your order is a MAILING address, as we use the U.S. Postal service for shipping all our items.
How long will it take to get my item?
For U.S. orders, we ship Books, CDs, software, VHS tapes and DVDs via Media Mail. It is the most inexpensive method of shipping, but also the slowest - generally 3-7 days delivery time, but occasionally up to 2 weeks. If time is of the essence, please contact us for a quote on Priority Mail shipping, which generally takes 2-3 business days to receive from time of mailing. If you are in Alaska, Hawaii, Puerto Rico, Guam, or any other U.S. territory or protectorate, Media Mail means your item will ship via surface (i.e., boat) and could take a month or more to arrive. Please consider upgrading to Priority Mail for your items.
International orders generally take 7-14 days if shipped International First Class mail; 5-10 if shipped Global Priority Mail. Italy seems to consistently take a month or more for delivery, regardless of the method used. Delivery can be delayed by customs. Any duty charged is the responsibility of the buyer.
International buyers, please note: There is no tracking service available for packages sent through the U.S. mail. Buyers assume all risk once the package has been mailed. We will not issue a refund under any circumstances for non-delivery. We have had hundreds of successful deliveries using the mail service and it continues to be the most economical option. If you must have a tracking service available for your package, please contact us PRIOR TO PURCHASE and we will research the cost for UPS or FedEx. It will be considerably more expensive than the mail prices quoted in our listings.
Whether your package is going across town or to the other side of the world, we do everything we can to get your order shipped quickly, packaged and labeled so the Postal Service can handle it efficiently. But obviously, we can't control the speed of delivery once the package has left our hands. Please allow extra time around the holidays for delivery.
How much do you charge for shipping?
Most books ship for $3.85, depending on weight, with $2.00 for each additional book ordered, except during January's shipping special, when additional books ship for FREE. Large or heavier books may be slightly higher; see individual listings for shipping rates.
Single CDs and DVDs cost $2.95 for shipping with $1.00 for each additional CD on the order.
VHS tapes cost $2.95 for shipping with $1.75 for each additional tape.
Non-media items are assigned a flat rate for Parcel Post shipping based on weight; please see individual listings for rates. Due to postal regulations we cannot combine Media and non-media items and ship at the lower Media rate. Please place separate orders for these products.
Items shipping to a Minnesota address are subject to a 7.275% sales tax on both the item and the shipping fees.
Do you ship overseas?
We DO ship to APO/FPO addresses, but please contact us prior to ordering about your shipping options. While we upgrade shipping where we can, books are heavy and most will be shipped Media mail unless you choose to upgrade the shipping to Priority Mail. Media Mail to APO/FPOs means your book will travel by boat; expect at least a month for delivery. We strongly recommend you choose Priority Mail service.
We ship items every week to countries all over the world. International shipping to selected countries is offered on all our merchandise; please contact us for a quote.
Generally, we will ship to Canada, most European countries, Australia, New Zealand, and much of Asia. We do not ship to Africa, much of South and Central America and most of the Middle East, with the exception of Israel. We will not ship to the following countries: Afghanistan, Algeria, Angola,
Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen and Yugoslavia.
What types of payment do you accept?
Immediate payment with PayPal is required, which allows you to pay with any major credit card or your personal checking account. If you pay through e-check, it will take about 4 business days to clear before the order is shipped.
We do use eBay's Non-Paying Buyer reporting system for those who do not complete their transactions, as it is the only way we can recoup some of the fees we are charged when a listing is "sold."
Please contact us any time about our shipping charges or payment policies. We answer most e-mails within 24 hours.