RETURNS & EXCHANGES
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
Returns may affect final Delivery & Processing charges. Delivery & Processing charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive Delivery & Processing credit as Delivery & Processing was allocated, which may result in a final Delivery & Processing charge after return that differs from quoted rates.
Merchandise must be returned within 30 days of receipt.
We will accept exchanges only for items similar in color or size. Otherwise purchases must be cancelled and reordered on eBay.
Please allow 10-14 days from the time we receive your return for processing your refund or exchange. Depending on how you fund your PayPal account, a delay may occur in your PayPal transaction.
GIFTS
When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise.
BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
If you use a SmartLabel, a $9.95 fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211. For a replacement shipping label, please call 1.866.908.1195.
OTHER ITEMS
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
IN STORE
Last Call eBay purchases may be returned to the Customer Service department at any Last Call Store. Merchandise must be in saleable condition and be accompanied by the original packing slip in order for the Last Call Store to accept it.
Merchandise must be returned within 30 days of receipt.
Last Call eBay returns will not be accepted in the Neiman Marcus full-line stores.
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