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Store Policies
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Store Policies
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| Payments |
Payment is due within seven days of auction
close. Payment reminders are sent automatically after three days and
non-paying bidder disputes are filed after seven days. We accept Paypal,
Cashier Check, Money Order, Visa or MasterCard. All payments must be in
U.S. Funds. |
| Checkout |
Checkout is done through our secure web site.
You must have cookies enabled to complete the checkout process. In the
even checkout is not completed properly and payment is not received, you will
receive an email indicating that payment was not completed. If you are
unable to complete the checkout process, you may have to manually sent payment
via Paypal or call us with credit card information. |
| Shipping |
All shipping is via USPS 1st Class, Priority or Express Mail. We offer combined shipping
on most products with auctions ending within three days of each other.
Please email us with specific products and quantities, including your zip code,
for shipping quote. Shipping insurance is offered as an option within the
U.S. and covers loss of package in transit or damage due to handling while in
transit. We are unable to replace lost or damaged merchandise if insurance
is declined during checkout. We cannot guarantee shipping transit times. |
| Returns |
Due to the personalized nature of our products, we cannot offer
refunds or exchanges. All sales are final. We will, however, gladly
replace any product that arrives damaged or defective (this covers manufacturer
defects and damages to the product and does NOT cover engraving or quality
satisfaction). Requests for refund/exchange must be made within seven days
of receipt of item. We may, at our discretion, require you to return the
damaged product or offer proof such as photo or scan of the item. |
| Sales Tax |
Sales Tax is charged to shipments within the State of Michigan. |
| Engraving |
All engraving is done with a state-of-the-art Laser Engraver.
Laser engraving is not like traditional or rotary engraving as it does not
penetrate the surface of metals, rather, it removes the coating of the metal, or
in cases of chrome or stainless steel metals, permanently fuses a chemical to
the metal for a permanent engraving. This process provides a more vivid
and precision engraving that results in superior contrast to that of traditional
engraving. Wood engraving is accomplished with precise burning of the wood
providing excellent contrast. |
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