~USEFUL INFORMATION & STORE POLICIES~
OUR GUARANTEE We know and you know that there are fakes out there. Our guarantee to you is that every product in our store is guaranteed to be authentic. We buy from only reputable sources known to offer only genuine, authentic products from quality manufacturers. So, when you buy from Laurie's eBoutique, you're also buying peace of mind, knowing that we stand behind our products -- all are 100% genuine, authentic products from each & every manufacturer we handle. Shop with confidence!
PAYMENT TERMS We accept Paypal, as it is a secure electronic payment method. Please contact us for approval of any other payment method. We do not accept wire transfers or direct payments to our bank account, Payment is due within 7 days of first win. If on-time payment is not received, an Unpaid Item Case will be opened to recover fees paid to ebay for your transaction. A buyer not responding to an Unpaid Item Case may receive an unpaid item strike from ebay.
US DOMESTIC SHIPPING We use the US Postal Service for shipments. All US buyers will receive a shipping notification, followed by an e-mail containing the delivery confirmation number. Many Buy It Now items include free US Domestic Shipping. For all other items, we offer combined and promotional shipping (see below). We reserve the right to ship your package with insurance or signature confirmation, depending on the value of your order. These services, provided at no cost to you, may require you to pick up your package at the post office.
INTERNATIONAL SHIPPING We use the US Postal Service for shipments. All International buyers will receive a shipping notification. In addition, we can send the customs declaration number on request. Upon completion of purchase of multiple items, all international buyers are encouraged to use "request total" so we may provide an invoice with accurate total combined shipping charges, as combined shipping is not automatically calculated for international shipments during checkout. Checkout without a combined invoice may not reflect the best available total shipping rate for your package. Please understand that shipping to many countries outside the US can be quite expensive, especially for heavy packages. Under no circumstances can we ship international packages for the US domestic flat rate shipping charge.
COMBINED SHIPPING POLICY
- For US Buyers For items without free shipping, combined shipping works like this -- pay highest shipping rate in full, then only $1.50 for each additional eligible item. All items must be paid in one payment to be eligible for combined shipping discount. Combined purchases for eligible items totaling $100 or more ship free to US addresses only. Please note that some items (specifically heavy hair care items, shower gels & lotions) are not eligible for combined or promotional shipping. Buyers who have qualified for Free Shipping should request their special Free Shipping Invoice after qualifying items have been selected.
- For International Buyers We offer combined shipping to international locations based on the total weight of the package(s), to be able to offer the fairest shipping rates possible. Please use Request Total after multiple purchases have been made to request an invoice with the best possible shipping charges.
CUSTOMS FEES, TAXES, DUTIES & HANDLING FEES Customs fees, taxes, duties & local handling fees may be levied by the buyer's country. We don't have control or knowledge of the amount of these fees, or if your package will be subject to such fees, and under no circumstances are they included in the shipping & handling charges paid to Laurie's eBoutique. By payment of our invoice, buyer acknowledges and assumes all responsibility for any additional customs fees, duties or local handling/courier fees. We mark all customs declarations as OTHER with the value of your item(s) based on the total amount of the winning bid(s) or purchase(s). We cannot honor requests to falsify customs declarations by reducing the package value or have the package marked as GIFT, as this practice is illegal and strictly against ebay policy. Any buyer that is unwilling to take responsibility for customs fees, duties or local handling fees may cancel a transaction without penalty any time before shipment and should contact us immediately to make this request. Transactions cannot be canceled after shipment has been made. The potential for these fees in noted in each item description, plus all e-mails relating to the transaction, including: Winning Buyer Notification, Payment Received Notification, and Shipping Notification.
SPECIAL SHIPMENT REQUESTS As a rule, if the buyer pays for multiple items together in one payment, they will be shipped together in one shipment. If you would like your items shipped separately for any reason, please pay for the items separately. Items shipped separately are not eligible for combined shipping discount.
SHIPPING & DELIVERY TIME Most shipments are made 1 business day after cleared payment; however, please allow up to 3 business days after cleared payment for shipment. Shipments are made via First Class Mail or Priority Mail only, depending on weight. We want your package to arrive in a timely manner, and do not use Parcel Post under any circumstances. Please allow sufficient time for your package to arrive.
- For US domestic shipments some packages can take 7-10 days for transit and delivery, depending on the level of service and your location
- For international shipments some packages can take 30 days or longer for transit, customs processing and delivery, depending on the level of service and your location.
Expedited services are available on request. Please understand that US debit card and e-check payments through Paypal take 4-5 business days to clear and International debit card and e-check payments even longer. We cannot ship your package until payment clears.
SHIPPING & HANDLING We do our best to keep shipping & handling rates as low as possible. Please remember that in addition to postage, our costs to send your package include: Paypal fees on shipping cost, paper, tape, ink, mailers, boxes, and bubble wrap -- plus, time & travel to prepare your package and deliver it to the post office for mailing. For international shipments, please understand that shipping to many countries outside the US can be quite expensive, especially for heavy packages. We also subscribe to an international postage service for a monthly fee. We appreciate your understanding of these costs.
RETURN POLICY Due to the nature of our products, skin care, cosmetic, and fragrance sales are final -- please do not bid if you are not sure you’ll like the item. Other items may be returned within 7 days of receipt, provided you contact us for a return authorization. Returned items will be refunded (less shipping & handling) after inspection. Buyers are responsible for all shipping charges. No refunds will be given for used or damaged items. Please contact us if you are not completely satisfied with your purchase prior to leaving neutral or negative feedback. We'll do our best to resolve any issue. Your satisfaction is our #1 priority.
FEEDBACK POLICY We will leave feedback after you have paid for your item(s). If for any reason you are not satisfied with your shipment, please contact us immediately prior to leaving anything except positive 5-star feedback. If you plan to leave neutral or negative feedback, please contact us to allow us to "make it right" and turn your experience with us into a positive one. We'll do everything possible to remedy any situation.
BUYER APPRECIATION Thank you so much for your interest in our store. We welcome your comments and suggestions anytime!
) 
1Q~~_1.JPG)
