What Leland customers are saying…

A CUSTOMER FROM GLASGOW, SCOTLAND
Hi Guys, Over the years, since May 1997, when I bought my first Sage rod fifteen footer from you personally at the shop in Bush Street you have continued to look after my fishing needs – more Sage rods, Abel reels and Simms wading gear – with exemplary customer service, efficiency and courtesy. My visits to the USA either for business or pleasure have always had added value in my ability to contact yourselves, more often or not in the person of Keith, and arrange for gear to be sent to me, often by next day, wherever I happen to be stateside...


A CUSTOMER FROM MANKATO, MINNESOTA
Thanks for the sandals and the great service.  I intend to buy a few more pairs of these and I WILL buy them from you when the time comes.  Loved the recycled box idea.  Good for you.

Thanks again.  I'll spread your name!

A CUSTOMER FROM KIRKLAND, WASHINGTON
You're the greatest to remember my needs like this!  Unfortunately I already purchased a pair of wading boots.  I found a pair of Danner boots that fit perfectly.

I really appreciate fantastic customer service like this, and I will definitely use your store in the future because of it!  Print this out for your boss -- you're a great employee for the store, and he or she should know it!
 
Thanks again - you've won my business.

 
A CUSTOMER FROM LIDINGO, SWEEDEN
Everything have worked excellent.  My friend have brought home the package without any problems.
 
Thank you very much for the services and efforts to make this purchase possible.  I can inform you that I have saved about $250 by purchasing the gears from you.

A CUSTOMER FROM THE UNITED STATES
First let me thank you for your response.  Most companies do not "service" their non-paying (i.e. technical questions, etc.) customers at all.  However, to receive your response a) so quickly and b) with the quality and quantity of information that reflected your opinions, like we were sitting across from each other with a good bottle of scotch to finish.  I am truly impressed and indebted to you for your help and advice.  I will continue to buy and support the quality Sage brand name.
    
I would ask that you pass this note on to your supervisor, because I am truly impressed by your efforts herein.  I would read this to my customer service people.

A CUSTOMER FROM THE CZECH REPUBLIC
This is to confirm that I received the parcel.  All went smooth and no problems with custom declarations.  Thanks again for the super service and the fair shipping conditions.  The SIMMS products are great and I'm looking forward for start of fishing
season (this is on April 16th here).

 


A CUSTOMER FROM ROWAYTON, CONNECTICUT
I placed an order with you a couple of weeks ago and wanted to send off a quick thank you not only for your great advice on what I should get to outfit my new RL Winston 3wt LT. but also for the hand written note with my order.  You don't see that much anymore. Certainly didn't go unnoticed. And the hat ... just icing on the cake!

You must have blessed the rod before shipment too because I hooked my first spring trout about three casts in.

One very satisfied customer,
RW

A CUSTOMER FROM AUSTRALIA
Once again thanks for all your efforts.  Might sound strange that I don't know what line I want as yet - I'm being given a yellow ultra3 saltwater but haven't yet established if that's a floating or intermediate line.  If it's the later I'll be after a GPX 7wt otherwise an intermediate and there I have no idea.  Rod purchases still look favorable so when I'm ready a little later this year I'll be in-touch does the $75 cover shipping rods?  Finally I'll make sure I spread the Leland word around my fishing circles - I think your efforts have been outstanding.

 
A CUSTOMER FROM MONTANA
I wanted to thank you for the amazing service!
Throwing in the hat was very nice, but the thank you post card is what really astounds me, especially for a $19.95 purchase (and no shipping!)  My husband tells me that the drawing is a mayfly. I'll keep it on my wall in my office so I can remember Leland's the next time I can't find something at my local fly shop.

 
A CUSTOMER FROM FLORIDA
The package arrived yesterday in perfect condition with everything in there as ordered.  And thanks for the cool drawing.  That's a Permit there, right? I saw a big one while snorkeling at Pennecamp.  I got real close - it didn't seem to be bothered by me at all.  That was awesome.

A CUSTOMER FROM NEW YORK
Hope all is well.  I received my Sage rod today, very exciting. Thank you for sending the tarpon flies.  I'm going to Ascension Bay in November, hopefully I can catch some fish and send you some photos.  I always get great service when I order my rods and reels from Leland, keep up the great customer service.

A CUSTOMER FROM CALIFORNIA
I just wanted to take a minute to thank Leland Fly Fishing Outfitters.  I recently placed my first order online and couldn't have been more pleased with the service.  The website was easy to use, and order from.  The email updates regarding the status of my order were a welcome surprise.  I received my order on time and in perfect condition.  And throwing in a hat with my order was really above and beyond ... You have a customer for life!  I'm proud to wear my Leland hat and share my satisfaction with all my fishing buddies.

A CUSTOMER FROM SINGAPORE
These are the tools of the trade today. The new Sage Z-Axis 690-4 is the rod!! It’s awesome, it’s an animal of a rod! I love it. I think Sage have got it right! Its near perfection, cast well, handle fish well, it’s a pleasure to cast even into that strong wind here in NZ, I sure got it push to the limits today. It’s so light so hardly feel it in your hand. Its like driving a "nice" car. Power and control at your helm, good feeling huh!!! All I can say is it is just Awesome!!!!! I love it.

A CUSTOMER FROM ARKANSAS
Good Evening! I just received my order from you. I want to compliment you on your excellent service. Also, for the unexpected pleasure of a great looking hat. (Great marketing and great products!) I feel as though I am new to the sport having a hiatus of some 30 yrs. I think I have forgotten most of what I learned. I tied my first fly last Saturday and I am hooked again. Thanks and I look forward to doing business with you in the future. 

A HAPPY CUSTOMER FROM CALIFORNIA
Without your last minute casting tuition, and great choice in flies, this photo would not have been possible. Thanks for all of your help and I look forward to using you guys in the years ahead.

A ANOTHER HAPPY CUTOMER FROM CALIFORNIA
Look what I caught on my inaugural trip with the 8 weight rod and reel you sold to me!


We saw this 44” Northern in the weeds about 15 feet down but couldn’t get him to swim up to the spinners we were using so we got out the fly rod and put on the blue and white fly I got from you with one of the wire tipped leaders and, after a couple tries, got the fly down to his level and he took it.


Thanks for setting me up with the right gear. 

Tight lines!