Please Note--Thank You for visiting--We are an established Ostrich, Emu, and Rhea Ranch and have been here for 30+ years. Our birds are beautiful with the best of care and quality feed and great protection facilities enabling them to produce well and lay quality eggs. We take pride in shipping all orders promptly and most of our shipments arrive safely. However all damaged orders during shipping must be documented by authorized US Postal Service or United Parcel Service Personnel upon delivery--no exceptions. Thank You and we appreciate the opportunity to ship your order!