We strive to make your eBay experience a good one, and make every effort to list all of our items accurately. Please read the item description carefully, and message us to clarify anything that is unclear. Many items can be found on the manufacturer’s websites to obtain exact specifications. Some of our items may have been hung in our showroom as models, but were never installed in a home. These items will be listed as “New other” or “Used”, depending on their condition, and will specify condition in listing description. Because our items are listed at or below cost, we are not able to accept returns, however, if an item arrives damaged, we will promptly issue a refund.