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Return Policy
PLEASE READ THIS
SHIPPING POLICY VERY CAREFULLY BEFORE YOU PURCHASE ANY OF OUR ITEMS.
Below is our
policy on damaged freight merchandise.
This simply
protects you, the buyer, and us, the seller.
Replacement and Return
•
In the unlikely event, you receive a product that is incorrect, missing
parts, or damaged we will send replacements with no charge after company’s
inspection.
•
Please email us to
lightingsaving@aol.com
to discuss
the issue. Replacements generally leave the warehouse within 24 business
hours after company’s inspection.
•
To return all
defective or
non-defective items,
customer has to claim
RMA number
within 7
days of receipt of the package, and items must be in original condition
it was shipped.
•
ALL RETURNS
for refund
of any item sold by LightingSaving
will be charged a 20%
of the product
price for a restocking
fee, and we
will NOT refund any of the original or return shipping costs.
If the customer misses shipping carrier's multiple delivery attempts or decides
to refuse
package
delivery, amount of refund will be the original merchandise price less 20%
restocking fee without any meanwhile shipping costs.
•
No returns will be accepted for the following conditions:
- Returning the items without a Order Confirmation Number
- The product has been used, hung or modified
- Items from custom order specifically requested by the customer
- Volume order totaling more than $ 500.00
- Purchase order for light bulbs alone do not qualify for returns
•
All credit will be placed on PayPal or the credit card used for the
original purchase. Allow 1 - 2 billing cycles for the credit to appear on
your (online) statement.
•
We would like to state that
LightingSaving
does not make
profits
on customer returns. Our supplier charge us restocking fee for returns and
there are shipping charges that
LightingSaving
incurs. The 20% restocking fee covers only part of the cost that we incur.
For
more information, please
contact us.
* Please note that
failing to return the defective item will result in a charge of both
defective and replacement items to your account.
Order Cancellation
•
Unshipped items can be cancelled free without any notice as long as the
item was neither
manufactured nor customized specifically for the customer. Please contact us
immediately if
you would like to
cancel your order.
•
If you package has already been shipped, you will be responsible for
returning the UN-OPENED package, even if the package is shipped prior to the
"Expected Ship Date" on your order status.
Credit will be
issued upon receipt of product. The credit amount will be the full
amount charged LESS 10% to help cover part of the cost that
LightingSaving incurs.
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