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| Q:What is your return policy? |
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| A:If not "Completely" Satisfied buyer may return item for a refund less the initial shipping charges.The item "MUST" be returned in New unopened condition to receive a refund. |
| Q:Do you combine shipping? |
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| A:Actually all our items are now shipped "free of Charge" directly to your door. |
| Q:When can I expect my order to arrive? |
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| A:Orders placed Monday - Friday are processed and shipped within 24hrs- exception to this is that after 12 noon on Friday when our packages have been picked up, orders placed "AFTER" pick up time will ship on the following Monday.
"ALL" of our shipments are sent via First Class Mail= 3-6 business days. |
| Q:What if my product arrives unsatisfactory? |
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| A:We do NOT under any circumstance want an unsatisfied buyer. We are honest, hard working and realize the value of your money as well. PLEASE, PLEASE do NOT leave any feedback if you have an issue with your purchase without emailing us first. We will respond in less than 3 hrs. At that time we will work with you to resolve the issue quickly. |
| Q:When will you leave feedback? |
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| A:Feedback will be left for you once we have received your payment. Please know that a "Neutral or Negative" feedback counts as the same and has detrimental impacts on a seller. Please email us "PRIOR" to leaving feedback if you are unhappy. We would rather work the issue out and receive no feedback than to have a bad mark against our company. |
| Q:I got the Flea Kit but am a little confused where the correct mark on the syringe is. |
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| A:You may visit our Ebay Store 24hrs a day and in the top center of the page ( under our Ebay seller ID) you will see"Visual Dosages for your Pets" click on those words-this is a VERY easy to understand visual. |
| Q:I Just applied the Frontline plus recently but I still see Fleas. |
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| A:When you treat with Frontline Plus or any other Flea spot on treatment you will find live fleas on your pet for at least 4 months.
Why?
That is how long the eggs that were already in the environment to hatch and become adult fleas.
Using Frontline Plus will break the cycle of fleas reproducing as well as kill adult fleas. |
| Q:I bathed my pet prior to aplying the Frontline and its not working. |
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| A:The manufacturer recommendations for this product state you should "NOT" bathe the pet 48hrs prior to application or after application as it can affect the dosage results. |
| Q:Why is my pet still scratching? |
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| A:The scratching after treatments results from the hyper stimulation that the Frontline Plus has caused the fleas, thus making Fleas more visible to you and causing the pet to scratch. |
| Q:What is the best way to contact your company? |
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| A:Ebay emailing system is always the fastest most reliable way to reach us, once you have purchased you will receive our direct email as well as access to a toll free number. |
| Q:Are you "Legally" standing behind your product if something occurs withy my pet? |
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| A:We do "NOT" manufacture the Frontline Plus product- we do Guarantee that it is 100% authentic and US EPA approved.
We will take no responsibility for any adverse reactions to your pet or mishandling of the product, so please make sure the pet is able to use the Frontline® product by checking with your Veterinarian prior to using the product. |
| Q:Can Frontline Plus be used on Pregnant Dogs or Cats? |
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| A:Yes it can this information is direct from the Maker website:
Effective May 2003, FRONTLINE Plus and FRONTLINE Top Spot were approved by the Environmental Protection Agency (EPA) to be used on pregnant, lactating and breeding dogs and cats.
FRONTLINE Spray is not approved to be used on pregnant Cats/Dogs. |
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