We ship in discreet packaging. Company name on package is listed as "L. Gifts". Items under 1 lbs. ships First Class. Over 1 lbs. and more expensive items ship USPS Priority. Returns are accepted and refunds are given minus shipping costs. Item must be returned within 14 days of receiving it. Hosiery cannot be opened. "Gag gifts" are not returnable. Buyers must have a verifiable Paypal account and "ship to" address must be confirmed.