SHIPPING INFORMATION
General Shipping Times
When you receive your order depends on the
availability of the product(s), the shipping method you choose, and where the
product is being shipped. Please note that packages are not shipped on
Saturdays or Sundays.
Delivery Time
Delivery of your order is subject to the availability
of our inventory. We may split your order into more than one shipment,
depending on the estimated time of arrival of each product. It is possible for
your order to be delayed due to products arriving in our warehouse on different
dates. If you place orders of this kind, you will not be charged for the extra
delivery, although you may notice that your shipping charges are split over the
various invoices. If you need to receive one of your products sooner, we
recommend that you place it in a separate order to avoid extra delay. Please
allow us one additional business day to process your order. Rest assured that
we will not charge your credit card until we have shipped your product.
Couriers usually deliver
between 8am and 5 pm local time. If you are not home when we deliver your
package, we will leave you a delivery notification card. Please see delivery
notification information for additional details and pick up location. For your
own security, please bring proper photo identification with you when you pick
up your order.
On average, items
shipped by USPS First-Class mail or Canada Post are delivered within 7 days to
anywhere within the Continental U.S. or Canada.
Delivery Areas
For your convenience, we deliver worldwide. To make
sure that orders being sent to PO boxes and rural route addresses get to their
proper destination, please include a physical street address, highway number
and/or 911 number with your order.
Methods of Delivery
To give you the best possible service, we use
primarily the United States Postal Service (USPS). We may also use (but are not
limited to) UPS, FedEx, Canada Post, EMS Global Courier or DHL. We will tell
you which courier company is handling your delivery when we send you your
shipping confirmation email. If we use a courier service please note that when
the delivery team brings a package to your home, they need a signature in order
to finalize the delivery. This means that the package must be accepted and
signed for by someone at your delivery address.
If you are unavailable
when the courier makes a delivery, you will get a notice telling you the
address of the distribution centre where you can pick up your package. For your
own security, please bring proper photo identification with you when you pick
up your package.
Oversized Items
Due to USPS and Canada Post weight restrictions, any
item that is greater than 30kg/66lb will be delivered via UPS or FedEx.
Tracking Your Order
If we ship using USPS First-Class Mail or Canada Post
Air Mail there is no tracking number available. For all other methods, if a
tracking number is available, it will be supplied within the confirmation email
sent to you.
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