We offer a 14 day money back guarantee from the day of purchase. You may return any items that are unused that are in their original condition, and must be in their original, unopened packaging in order to be returned. Also, prior to the return you must contact us to obtain a RMA # (RETURN MERCHANDISE AUTHERIZATION). Once we receive the item back, we will issue a refund for the purchase price of the item less shipping costs. If an item has free shipping, we will credit you the purchase price less our shipping costs. If the item is defective in anyway, a description of the defective product will need to accompany the item upon return to us. We will replace any defective products with a new, identical item. If we no longer carry that item in stock, we will refund the full purchase price and shipping costs after receiving the defective product back in the mail. All refunds will be processed as credit on credit card or paypal account within five business days upon receipt of the returned merchandise.