Store Policy

Custom Quantity

• Please email us with your custom quantity request and we will add a custom listing for you. However, custom orders of less than a full case quantity (48, 80, 96 or 200 depending on products) may increase the per item price for certain items.

Sales Tax

• California residents are required to pay 9.75% sales tax.

Payment Info

• 
• We accept PayPal only
• Payment must be received within 3 days of auction's close

Shipping Info

• Please check individual listing for shipping destination. We ship to Continental US, Alaska, Hawaii and Puerto Rico for most of our products.
• All items are shipped using UPS standard ground service.
• Expedited shipping service is available via UPS. 
• If items are needed at a specific date, please let us know, we will be glad to work out the best shipping options.
• If purchasing personalized tags, they are shipped separately using USPS First Class Mail.
• No P.O. boxes please.
• Please allow 3 to 5 business days for orders to be process, packed and ship.
• Personalized items may take 10-14 business days to process.
If you purchased multiple products from us, please wait for us to send you an invoice with the combine shipping fee. Shipping fee paid before we sent the invoice will not be refunded. Please note that only products from the same manufacturer can be combined shipped.
Shipping fee to Canada does not include any custom fees. We are not responsible for any duties, taxes, and brokerage fee associated with the shipment.
• If you have any questions on shipping, please don't hesitate to e-mail us at lovelyweddingfavors@yahoo.com, we will be glad to help you out.

Item Availability

• Item may become out of stock without warning.
• If this should occur, a choice of a full refund or accept a backorder with the expected availability date will be given.
• Refunds are issued in the same method as the original payment.

Item Return Policy

• Please check individual listing for return policy. Products from different manufacturers may have different return policy. 
• Please note that customized/personalized and confectionery products are not returnable.
• Please return items in its original form and packaging within 30 days of the order date for products that are returnable. 
• Refunds are issued in the same method as the original payment.
• Please note shipping fee is not refundable.
• Please e-mail us at lovelyweddingfavors@yahoo.com prior to returning the items.

Item Replacement Policy

• If items should arrive damage, please let us know and we will send you the replacement. 
• If incorrect items should arrive, please let us know and we will send you the replacement. 
• If there are missing items, please let us know and we will send you the missing items.
• Please allow enough time to receive the replacements via UPS ground service thus we recommend ordering your items 3 weeks prior to your event.
• Please e-mail us at lovelyweddingfavors@yahoo.com for any damage, incorrect or missing items.

Privacy Policy

• Lovely Wedding Favors is committed to protecting the privacy of our customers.  Any information we collect about you is used to communicate with you only and it will never be sold or disclosed to outside third parties.

Feedback

• We hope that you are happy with your purchase. If for any reasons you are not satisfied with our service, please email us before leaving a negative or neutral feedback. We will try our best to resolve any problems you may have with our service.
• Please leave a positive feedback once the transaction is completed.